You can now OPEN a PSBANK PESO DEPOSIT ACCOUNT online through our Mobile App. 

What used to require at least a visit to the bank is now replaced by an online account opening service through one’s smartphone and the PSBank Mobile App.

With just one (1) valid primary ID, a selfie, and a few taps on the app, you’ll be able to open a PSBank peso savings or prepaid card account whenever you want and wherever you are.  Tap, tap, tapos agad!


To get started, download the PSBank Mobile App at Google Play or the Apple App Store today!

 

Apple StoreGoogle Play

 



  • Quick, easy, and secure
    • Purely online and all-digital
    • No need to go to the bank
    • You only need one (1) valid primary ID and a selfie
    • Complete your online account opening application with just a few taps on the Bank’s Mobile App, tapos agad! 
  • You can open a maximum of two (2) accounts
    • Peso Time Deposits can be opened once you already have a savings deposit account and likewise enrolled in PSBank Mobile
    • ADB of PhP5,000 to earn interest (For PSBank Peso Personal ATM Savings)
  • Option to request for an ATM card and have it delivered to your home
  • Get cash via Cardless Withdrawal at any PSBank and Metrobank ATMs

 

ELIGIBILITY

  • Non-PSBank customers
  • Existing PSBank customers
    • Deposit accountholders
    • Loan clients - those who do not have a PSBank deposit account
  • Filipino Citizen, aged 18 and above

      Note:  To be able to receive a One-Time Password (OTP), you should have a PH mobile number.


ACCOUNTS THAT YOU CAN OPEN

  • For New-to-PSBank customers and PSBank loan clients with no existing deposit accounts:


 

 

Play the video to learn how easy and convenient it is to open a PSBank peso savings or prepaid account via the PSBank Mobile App. No need to leave the safety of your home.

With just one (1) valid ID, a selfie, and with literally just a few taps, tapos agad!



FOR NEW-TO-PSBANK CUSTOMERS

  1. Tap on the Open a New Deposit Account button.
  2. Read and accept the Terms and Conditions.
  3. Take a photo of the valid ID you have from the list.
  4. Provide the required information and take a selfie.
  5. Nominate log-in credentials for PSBank Mobile App and enter OTP.
  6. Select whether you want an ATM card or request for it later.
  7. Schedule / conduct video call.
  8. Once approved, you may start funding your account through InstaPay / PESONet fund transfer or deposit at any PSBank branch.

 

FOR PSBANK DEPOSIT CUSTOMERS

 A. To open account via the Side Menu:

  1. Select Open an Account and the Type of Account you would like to open.
  2. Choose the source account, input amount of your initial deposit and specify a nickname.
  3. Select whether you want an ATM card or request for it later.
  4. Enter OTP.
  5. Check My Accounts for the details of your newly opened account.

B. To open account via Create a Transaction:

  1. Go to View My Accounts and choose Create a Transaction
  2. Select Open an Account and the Type of Account you would like to open.
  3. Input amount of your initial deposit and specify a nickname.
  4. Select whether you want an ATM card or request for it later.
  5. Enter OTP.
  6. Check My Accounts for the details of your newly opened account.

 

FOR PSBANK LOAN CLIENTS REGISTERED IN PSBANK MOBILE

  1. From the side menu, select the Open an Account icon.
  2. Read and accept the Terms and Conditions.
  3. Take a photo of the valid ID you have from the list.
  4. Provide the required information and take a selfie.
  5. Enter OTP.
  6. Select whether you want an ATM card or request for it later.
  7. Schedule / conduct video call.
  8. Once approved, you may start funding your account through InstaPay / PESONet fund transfer or deposit at any PSBank branch.

Step 1: On the Home Page, click "Document Upload".







Step 2: Type in your system-generated Online Account Opening reference number and your date of birth.

Document upload 2





Step 3: Enter OTP







Step 4: Upload the required document/s.  (Note: File size limit of 2MB per document upload)

Document upload 4





Step 5: Click the "Submit" button

Document Upload 5

1. What is PSBank Online Account Opening?

PSBank Online Account Opening is a digital functionality in PSBank Mobile App which enables users to open a PSBank Peso Deposit Account. 

2. Who can open accounts in PSBank Online Account Opening? 

  • New-to-PSBank customers
  • Existing PSBank customers
  • Deposit accountholders
  • Loan clients - those who do not have a PSBank deposit account

Note:  PSBank Online Account Opening Facility is currently limited to Filipino Citizens aged 18 and above.  To be able to receive a One-Time Password (OTP), applicant should have a PH mobile number.

3. What are the deposit accounts that I can open through the Online Account Opening facility via PSBank Mobile?

  • For New-to-PSBank customers and PSBank loan clients with no existing deposit accounts:
    • PSBank Peso Personal ATM Savings
      (Zero initial deposit and maintaining balance / ADB to earn interest = PhP5,000)

  • For PSBank deposit accountholders:
    • PSBank Peso Personal ATM Savings
      (Min. maintaining balance =PhP2,000 / ADB to earn interest = PhP5,000)
    • PSBank Peso Time Deposit
    • PSBank Prepaid Mastercard


4. How do I open a PSBank account via PSBank Mobile?

A.  FOR NEW-TO-PSBANK CUSTOMERS, download the PSBank Mobile App on your phone from Apple App Store or Google Play Store.

Step 1:   On the log-in page, select the “Open a New Deposit Account” button.

Step 2:    Read and accept the Terms and Conditions for PSBank Mobile App and Online Account Opening.

Step 3:    Choose and take a photo of one (1) valid/unexpired ID from the list below:

  • Philippine Passport
  • Driver’s License
  • Unified Multipurpose ID (UMID)
  • Social Security System (SSS) ID
  • Professional Regulations Commission (PRC) ID
  • Phil ID (National ID)
  • Postal ID with QR Code

Step 4:   Provide the following information and take a live photo of yourself/selfie:

(1) Full Name
(2) Birth Date
(3) Birth Place
(4) Mobile Number
(5) Email Address
(6) Address
(7) Source of Funds
(8) Nature of Work
(9) Employer / Business Name
(10) Answer questions related to PEP (Politically Exposed Person) and FATCA (Foreign Account Tax Compliance Act) Declaration

 Tap on the “Submit” button.

 Step 5:    Create your PSBank Mobile App username and password, and then enter your One-Time Password (OTP).

Step 6:    If you would like to avail of a PSBank ATM card, choose how you want to receive your ATM card from the following options:

  • Deliver to my Mailing Address
    A fee of PhP200 will be deducted from your account to cover courier charges.
  • Pick up from any PSBank Branch
    Present your Transaction Reference Number and the original copy of the primary ID you uploaded in the Online Account Opening facility when you visit the branch.

Step 7:    You will be notified via SMS and email to schedule a video call appointment with us within three banking/working days. Using the link provided in the SMS and email, you will be directed to an Appointment Module in the PSBank Website.  Enter your OTP and then choose your preferred date and time for the video call.

Step 8:    A PSBank representative will further verify the details of your application during your scheduled video call.

Step 9:    Once approved, you may start funding your account through interbank fund transfer via  InstaPay/PESONet or by over-the-counter deposit at any PSBank branch near you.

 

B.  FOR EXISTING PSBANK DEPOSIT CUSTOMERS

 B1. To open an account via the Side Menu:

 Step 1:  Select the “Open an Account” icon and choose the type of account you would like to open.

Step 2:  Choose the source account, input the amount of your initial deposit and provide an account nickname.

Step 3:  If you will avail of a PSBank ATM card, choose how you want to receive your ATM card from the following options:

  • Deliver to my Mailing Address
    A fee of PhP200 will be deducted from your account to cover courier charges.
  • Pick up from any PSBank Branch
    Present your Transaction Reference Number and the original copy of the primary ID you uploaded in the Online Account Opening facility when you visit the branch.

 Step 4:  Enter your OTP.

 Step 5:  Tap on the “Submit” button.

An in-app transaction reference number will be issued to you and the details of your newly opened account will be displayed in “My Accounts”.

 

B.2. To open an account via “Create a Transaction”

 Step 1:  Go to “View My Accounts”, tap on “Create a Transaction”, select the “Open Account” icon,and choose the type of account you would like to open.

Step 2:   Input the amount of your initial deposit and provide an account nickname.

Step  3:   If you will avail of a PSBank ATM card, choose how you want to receive your ATM card 
from the following options:

  • Deliver to my Mailing Address
    A fee of PhP200 will be deducted from your account to cover courier charges.
  • Pick up from any PSBank Branch
    Present your Transaction Reference Number and the original copy of the primary ID you uploaded in the Online Account Opening facility when you visit the branch.

Step 4:   Enter your OTP.

 Step 5:  Tap on the “Submit” button.

An in-app transaction reference number will be issued to you and the details of your newly opened account will be displayed in “My Accounts”.

 

C.  FOR PSBANK LOAN CLIENTS REGISTERED IN PSBANK MOBILE

Step 1:   Log-in to your PSBank Mobile App. From the side menu, select the “Open an Account” icon.

Step 2:   Read and accept the Terms and Condition for PSBank Mobile App and Online Account Opening.

Step 3:   Choose and take a photo of one (1) valid /unexpired ID from the list below:

  • Philippine Passport
  • Driver’s License
  • Unified Multipurpose ID (UMID)
  • Social Security System (SSS) ID
  • Professional Regulations Commission (PRC) ID
  • Phil ID (National ID)

Step 4:   Provide the following information and take a live photo of yourself/selfie:

(1) Birthplace
(2) Updated Address
(3) Source of Funds
(4) Nature of Work 
(5) Employer / Business Name
(6) Answer questions related to PEP (Politically Exposed Person) and FATCA (Foreign Account Tax Compliance Act) Declaration

Tap on the “Submit” button.

Step 5:    Enter your OTP.          

Step 6:   If you will avail of a PSBank ATM card, choose how you want to receive your ATM card from the following options:

  • Deliver to my Mailing Address
    A fee of PhP200 will be deducted from your account to cover courier charges.
  • Pick up from any PSBank Branch
    Present your Transaction Reference Number and the original copy of the primary ID you uploaded in the Online Account Opening facility when you visit the branch.

Step 7:   You will be notified via SMS and email to schedule a video call appointment with us within three banking/working days. Using the link provided in the SMS and email, you will be directed to an Appointment Module in the PSBank Website.  Enter your OTP and then choose your preferred date and time for the video call.

Step 8:   A PSBank representative will further verify the details of your application during your scheduled video call.

Step 9:   Once approved, you may start funding your account through interbank fund transfer via InstaPay/PESONet or by over-the-counter deposit at any PSBank branch near you.

5. What if I was not able to schedule a video call appointment within the allotted time frame (three (3) calendar days)?

 Another SMS and email notification will be sent to you with a new link. You will be given another three (3) calendar days to schedule a video call appointment with us.

So you will not forget to schedule a video call appointment, a reminder will be sent to you via SMS and email.

6. What if I missed to schedule a video call appointment again?

 Your application will be disapproved.

 7.  What if I was not able to show up for my first video call appointment?

 An SMS with a new link will be sent to you. You will be given another three (3) calendar days to schedule a video call appointment with us.

8. What if I was not able to show up for my video call appointment for the second time?

Your application will be disapproved.


9. Can I open a joint account via the Online Account Opening facility?

No. Joint accounts are not allowed.

 10. When will my PSBank Online Account Opening application be approved?

Upon submission of all the required information, you will be given a system-generated reference number.  All information gathered will be automatically sent for review and processing.  Once your application is reviewed, you will be notified via SMS and email to schedule a video call appointment with PSBank.  A PSBank representative will conduct Know-Your-Customer (KYC) as well as further verify the details of your application during the scheduled video call. Once approved, you will be notified on the approval of your application via SMS and email.

 11. Why is there a need for a video call?

 In compliance to BSP Circular # 1022, the Bank shall conduct face-to-face contact and/or personal interview at the start of its business relationship.  For security purposes, the bank will verify the information submitted through the PSBank Online Account Opening facility and ensure that it belongs to the same person who is actually opening the account.  

 12. Is there a limit in the amount which I can deposit to my newly opened savings account?

  • PSBank Peso Personal ATM Savings – no limit
  • PSBank Peso Time Deposit – minimum placement of PhP10,000
  • PSBank Prepaid Mastercard – maximum reload amount of PhP100,000 per month   

 13. Is there a deadline in funding my newly opened savings account?

Yes. Once your application has been approved, you should fund your savings account as soon as possible.  Please note that accounts which remain unfunded after 90 calendar days will be automatically closed.   Likewise, your access in PSBank Mobile will be deactivated if there are no active accounts enrolled on the App.  

 14. If the request for an ATM card is optional, how can I withdraw from my newly opened savings account?

Using PSBank Mobile or PSBank Online (Internet Banking), you can withdraw cash from your newly opened savings account through Cardless Withdrawal.  You will be required to nominate your 4-digit Personal ID number (PIN) and you will be given a system-generated unique 6-digit PIN.  Using these PINs, you can withdraw up to PhP30,000 per day at any PSBank or Metrobank ATMs. 

If you need to withdraw more the PhP30,000, you may visit any PSBank branch to make an over-the-counter (OTC) withdrawal.

Please note that there will be an OTC fee of PhP50 if withdrawn amount is PhP100,000 and below, and a fee of PhP100 if withdrawn amount is more than PhP100,000.

15. What can I do with my newly opened savings account?

Your newly opened savings account will be automatically enrolled in PSBank Mobile.

Upon log-in to the App, you can perform the following transactions:  

  • Inquire your balance
  • Monitor your accounts
  • Transfer funds to PSBank and other banks using account number or QR code
  • Load Toll RFIDs in real-time
  • Open and Manage Peso Time Deposits
  • Send cash instantly 24/7 via PaSend
  • Withdraw cash without an ATM card via Cardless Withdrawal
  • Deposit check with Image capture
  • Pay Bills 24/7
  • Lock and unlock your ATM cards to secure funds
  • Collect Cash from other PSBank accounts via PayMe
  • Reload prepaid and broadband
  • Other existing and future electronic banking services

 16. What should I do if my account opening application failed or was disapproved?

 When your request failed or was disapproved, you will be given a system-generated application reference number. You may contact our Customer Experience Hotline at (632) 8845-8888 for your inquiries and concerns. Simply provide the reference number. 

 17. In case I need to submit additional documents related to my account opening application, where can I have it submitted?

 Upon receipt of the SMS and email notification about the additional documents you need to submit, you may upload them to the PSBank Corporate Website: www.psbank.com.ph. Simply click on “Document Upload” at the upper right side menu bar of the website.  For your security, you will be required to provide or input your system-generated Online Account Application Reference Number and Date of Birth before you could upload the documents.    

18. What should I do if I don’t receive any feedback from the Bank on my Online Account Opening application after three (3) working days?

 If after three working days you don’t receive any feedback from the Bank on your Online Account Opening application, you may call our Customer Experience Hotline at (632) 8845- 8888 to inquire about the status. 

19. Is there a service fee for the ATM card I requested?

 Initial issuance of PSBank Debit and Prepaid Mastercard is free of charge.  However, if you requested or instructed that your ATM card be delivered to your registered mailing address, a fee of PhP200.00 will be debited from your account to cover courier charges.  For accounts with no required initial deposit, the delivery fee will be deducted from your account’s available balance once the account has been funded.  Your ATM card request and its delivery to your mailing address will only be processed after the bank has debited the PhP200.00 courier charges from your account.   

 20. Is it safe to have my ATM card delivered to my mailing address?

 Yes.  For security, the ATM card that will be delivered to your mailing address is not yet activated and a separate courier will handle the delivery of your Personal Identification Number (PIN) mailer linked to your ATM card. 

Also, to activate your ATM card, you will need to call our Customer Experience Hotline at (632) 8845-8888.

21. When will my ATM card and PIN mailer be delivered?

You may expect delivery of your ATM card and PIN mailer five to 10 banking days from the date of request and funding of account.

Should there be delays in the delivery of your ATM card and PIN mailer, the Bank will send you an SMS to update you of the delivery status. 

If you don’t receive your ATM card and PIN mailer after 10 banking days, and you did not receive an SMS from PSBank representatives, kindly report it and call our Customer Experience Hotline at (632) 8845-8888.

22. Can I authorize someone else to receive my ATM card?

 Yes. However, you will need to provide an authorization letter in favor of your authorized representative.  Upon delivery of the ATM card and PIN mailer to your mailing address, your authorized representative should present the signed authorization letter and both your original IDs.

23. Can I authorize someone else to pick-up my ATM card from the branch?

 No. Pick up of ATM card from the branch via a representative is not allowed.

24. I would like to have my ATM card delivered to my mailing address. However, the address registered in PSBank Mobile is not updated.  Shall I proceed with my ATM card request? 

No.  You need to call our Customer Experience Hotline at (632) 8845- 8888 and request for the updating of your mailing address before requesting for the delivery of your ATM card.

25. I opted to pick up my ATM card at a PSBank branch, can I pick it up on the same day I visit the nearest branch in the area?

 Yes.  The branch can process your request for an ATM card on the day of your visit.  Simply present the reference number of your request and the original copy of the primary ID you uploaded in the Online Account Opening facility to the New Accounts Section.

26. I initially did not request for an ATM card when I opened an account via the PSBank Online Account Opening facility, can I still request for an ATM card?

Yes.  You may still request for an ATM card. Simply,

Step 1:  Log-in to PSBank Mobile App.

Step 2:  Go to “View My Accounts”, select “Account Details”, and tap on the “ATM Card Request” icon.

Step 3:  Select how you want to receive your ATM card from the following options:

  • Deliver to my Mailing Address
  • Pick up from any PSBank Branch

Step 4: Tap on the “Submit” button.

 27. Can I cancel my Online Account Opening application?

No.  Account Opening Application submitted via PSBank Mobile can no longer be cancelled.

However, you may disregard the SMS and email notifications that you will receive on scheduling a video call appointment as non-compliance of this requirement will result in the cancellation/disapproval of your Online Account Opening application.
 

28. Is there a limit on the number of accounts that I can open via PSBank Mobile App?

 Yes. You can open a maximum of two (2) accounts via the App. 

29. What is FATCA Declaration?

 FATCA or Foreign Account Tax Compliance Act Declaration is a document for US Persons.  US Persons are identified through indicators or “US indicia,” as follows:  (1) US Citizenship, including dual citizenship, or a lawful permanent US resident; (2) US place of birth; (3) Residence or correspondence address in the US; (4) Standing instructions to transfer funds to an account maintained in the US or directions regularly received from a US address; (5) An “in care of” or “hold mail” address that is the sole address with respect to the client; and, (6) Power of attorney or signature authority granted to a person with a US address.     

 30. What is PEP?

 PEP or Politically Exposed Person refers to an individual who is or has been entrusted with prominent public position in the Philippines with substantial authority over policy, operations or the use or allocation of government-owned resources, a foreign state or an international organization.  The term PEP also includes immediate family members and close relationships and associates that are reputedly known to have: (1) Joint beneficial ownership of a legal entity or legal arrangement with the main/principal PEP; (2) Sole beneficial ownership of a legal entity or legal arrangement that is known to exist for the benefit of the main/principal PEP.


31. What do I do if I have further inquiries or concerns on my PSBank Online Account Opening application?

For further inquiries or concerns on your PSBank Online Account Opening application, you may call our 24/7 Customer Experience Hotline at (632) 8845-8888, e-mail us  at [email protected] or visit any PSBank Branch near you. You may also LiveChat with us at www.psbank.com.ph.

 

For more information:


* Deposits are insured by PDIC up to PhP500,000 per depositor.



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