Description:
• Develop the curriculum for all training requirements of Branches and Head Office units.
• Recommend learning methodology for the training programs.
• Review / validate the contents of training materials prepared by internal trainers to ensure alignment with the training objectives, program track, and / or functions of the trainees.
• Provide inputs to external trainers on training objectives. Review proposed program contents and methodologies of external trainers.
• Act as trainer / training advocate.

Description:
• To transform raw data into meaningful insights and actionable information and provide analytical support to the Bank for operational efficiency, management decision making, competitive advantage and risk management through the Data Warehouse and Business Intelligence (BI) tools of the Bank
• Performs Data Quality tests and reconciliation on the information and reports generated through the Data Warehouse and BI tools.

Description:
• Ensures that all processes, transactions and decisions done adhere to established Bank policies, BSP guidelines and that required turnaround times are met.
• Ensures that the required daily productivity output on worked accounts, promised payment, resolved amount/accounts are met. Ensures that individual target on key productivity indicators and team's target on collection efficiencies are met and sustained.
• Suggests collections strategies aligned with the overall strategy of the Bank to help achieve the team's target and to lead the team to meet/exceed the required output and limit portfolio delinquencies.
• Assists and serves as back up of other Collections Assistants. Provides immediate support and assistance to Collections Officers as necessary.
• Collaborates with other Collections and/or CRMD employees on the resolution of client concerns and address client queries.
• Ensures that CRMD's policies and procedures including advisories are read and understood.

Description:
• Provides credit and collections services to the concerned business units and partners; ensures that all processes, transactions, targets, and decisions adhere to established Bank policies and that required turnaround times (TAT) are met.
• Appraises and determines the fair market value of property offered as collateral to the Bank; provides Management with an adequate basis of the acceptability of the collateral, in accordance with the established credit policies and requirements.
• Conducts credit verification and manages external agencies using the applicable Bank systems, while adhering to the approved guidelines and agreed Service Level Agreement (SLA).
• Updates adverse records in BAP, CMAP and ICDB; maintains and enhances Bank systems, such MIS Dashboard, ICDB, etc.

Description:
• Helps management and other stakeholders understand the emerging problems and opportunities that may be identified from the regular and ad hoc reports and analyses done by RMO.
• Communicates the implications and insights that may be gathered from the observed portfolio, evolving trends and possible changes in the business environment.
• Helps design tools (studies or reports) that can efficiently and effectively aid management and the business to adapt to changes.
• Assists in the monitoring, maintenance and enhancement of the risk management tools and systems in accordance with established Bank policies and guidelines.