With PSBank PaSend, you can conveniently send cash instantly, 24/7, to your family, relatives or friends with just a few taps on PSBank Mobile and a few click on PSBank Online using a desktop, laptop, tablet or even your mobile phone. The cash may be withdrawn by the intended recipient from any PSBank or Metrobank ATMs.
The PaSend service does not require your beneficiary to have an account with PSBank. As such, it will also be of benefit even the unbanked Filipinos or those who don’t have deposit accounts.
SIMPLE AND EASY STEPS FOR PaSend
To withdraw the funds sent via PSBank PaSend
Sending Limit (on Sender):
Per Transaction |
(In multiples of 100) |
Per Day | PhP30,000 per source account |
Receiving Limit (on Beneficiary):
Per Day |
|
Per Month | PhP50,000 |
Note: The Sender will shoulder the fee of PhP25.00 for the PaSend transaction.
Low Cost Remittance. The service provides a way for PSBank customers to transfer money at a minimal cost to relatives and friends even without a PSBank ATM card or bank account.
Convenience. 24/7 access at any PSBank and Metrobank ATMs without a need for an ATM card.
Security. PIN that will be used to withdraw cash in the ATM are combination of PINs provided by the sender and system generated by the Bank
PSBank PaSend: Instant Cash Padala is a service which enables PSBank clients (sender) to send instant cash, from their accounts via the PSBank Mobile/Online, to their beneficiaries even when they don’t have existing deposit account/s.
FOR THE SENDER:
2. How do I make PaSend request?
Sending Limit (on Sender):
Per Transaction |
(In multiples of 100) |
Per Day |
|
Receiving Limit (on Beneficiary):
Per Day |
|
Per Month |
|
4. What are the required beneficiary information that I (Sender) should provide using PaSend?
Required Beneficiary Information |
Amount |
1. Full Name |
From PhP200 to PhP5,000 |
1. Full Name 2. Mobile Number 4. Birthdate 5. Birthplace 6. Nationality |
Aggregate amount received per beneficiary is greater than PhP5,000 per day |
5. How many PaSend requests can I make per day?
You (Sender) can create multiple requests from a single source account, provided the total amount will not exceed the daily maximum limit of PhP30,000 per source account.
6. Is there a Service Fee for PaSend transactions?
PaSend comes with a PhP25.00 fee per transaction. An additional PhP7.50 will be collected from you if your beneficiary withdraws the funds from a Metrobank ATM. All fees are for the account of the Sender.
7. Who will pay the Service Fee for PaSend transactions and the additional PhP7.50 if the beneficiary withdraws in a Metrobank ATM?
The Sender will shoulder the fee of PhP25.00 for the PaSend transaction and the PhP7.50 fee if the beneficiary withdraws in a Metrobank ATM.
8. How will I know if my Beneficiary has already withdrawn the funds I sent via PaSend?
An email and SMS notifications will be automatically sent to you (the Sender) confirming that the “PaSend” transaction has been consummated or withdrawn by your Beneficiary.
9. Can I cancel my PaSend request?
Yes. Only incomplete/ pending PaSend requests (wherein funds have not been withdrawn) can be cancelled.
10. How do I cancel my PaSend request?
You may cancel an incomplete/ pending PaSend request via PSBank Mobile/Online or by calling our 24/7 Customer Experience Hotline at (632) 8845-8888.
11. Can I (the Sender) change/ modify the Beneficiary of my PaSend transaction?
No. If there is a need to change the Beneficiary, you may cancel the “Pending” PaSend request and create a new request. Service fee for PaSend transactions are non-refundable.
12. Where can I view my PaSend transactions?
You may view your PaSend transactions for the past 30 days via PSBank Mobile/Online. Simply log in to your PSBank Mobile/Online account, select “View PaSend request” and your requests for the past 30 days with their corresponding status will be displayed.
Legend of each transaction:
13. What should I do if my beneficiary has any concerns regarding his/her PaSend withdrawal transaction?
You may call our 24/7 Customer Experience Hotline at (632) 8845-8888.
FOR THE BENEFICIARY:
14. How soon can I (the Beneficiary) withdraw the money?
The Beneficiary may withdraw the funds as soon as he/she receives:
15. How do I withdraw the funds sent to me via PaSend?
16. How much can the Sender send me?
The Sender may send you a minimum of PhP200 to a maximum of PhP15,000 daily or a maximum of PhP50,000 per month.
17. How much can I withdraw?
18. Is there a service fee for the withdrawal?
ATM |
Service Fee |
PSBank |
FREE |
Metrobank |
PhP7.50 per withdrawal which will be deducted from the Sender’s account |
19. What should I do if I get an error message on the ATM screen?
When you get an error message on the ATM screen or for any concerns regarding your withdrawal transaction, please inform the Sender immediately.
20. If on my first attempt I got an error message on the ATM screen for entering incorrect details, can I still perform PaSend using the correct details?
Yes. You may perform the transaction in the same terminal by typing in the correct details. If you still get the same error message, please try another PSBank ATM or inform the Sender immediately.
21. What will happen to my PaSend withdrawal transaction if i entered a wrong PIN or wrong amount 3 times?
After three invalid attempts in the ATM, your PaSend withdrawal will be cancelled by the system. Both Sender and Beneficiary will receive an SMS notification that the PaSend transaction has been cancelled.
22. Can I withdraw an amount lower than the amount requested?
Partial withdrawal is NOT allowed. The amount indicated in the SMS notification via PaSend should be the actual amount to be withdrawn in the ATM.
OTHERS:
23. What is the difference between 4-digit (PIN 1) and 6-digit (PIN 2)?
24. How long is the validity of the 6-digit PIN 2?
The system-generated six-digit PIN (PIN 2) is valid within 12 hours from the time of the transaction request. After 12 hours, your PaSend request and PIN 2 will no longer be accepted.
25. How secure is the PaSend facility?
The multi-factor authentication that comes with every PaSend transaction makes every transaction secure and reduces fraud risks.
At PSBank’s instance, more information may be required of the beneficiary.
26. What are the benefits of the PSBank PaSend facility?
Immediately notify us if you detect any suspicious activities in your account. Call our 24/7 Customer Experience Hotline at (632) 8845- 8888; visit any PSBank branch; send us an email at [email protected] or report it via PSBank LiveChat by visiting www.psbank.com.ph.
For more information:
* Deposits are insured by PDIC up to PhP500,000 per depositor.