New ATM Fees 
Effective April 7, 2021
ATM Owner Shall be the One Charging Fees

Starting April 7, 2021, PSBank will no longer charge withdrawal and balance inquiry fees to its own cardholders when they use their PSBank-issued cards in OTHER BANKS' ATMs. Instead, the ATM OWNER SHALL BE THE ONE CHARGING A FEE for each withdrawal or balance inquiry transaction.  This is in line with the Bangko Sentral ng Pilipinas (BSP) Monetary Board Resolution 1680 dated 22 December 2020 approving the implementation of the shift from issuing-based to acquirer-based ATM charging model.

PSBank ATM cardholders’ withdrawal and balance inquiries through PSBank ATMs shall continue to be FREE OF CHARGE. In addition, balance inquiries through Metrobank ATMs will also be free of charge and withdrawals will have a special rate of PhP7.50.

Effective February 1, 2021, the new interest rates are as follows:

Kung kaduda-duda, ‘wag basta maniwala!  Check out the red flags
and what to do if you feel you’ve been scammed!

To: All PSBank Mobile Check Deposit facility users,

In compliance with PCHC CICS Operating Memo 20-033, we would like to remind you of the guidelines below in order for us to facilitate processing of checks deposited via PSBank Mobile app:

• Provide the required information at the back of the check (see illustration below for your reference):
  
  
  1. Indicate “For electronic endorsement to PSBank only”
  2. Your signature
  3. PSBank account number where the check will be deposited
  4. Date of deposit

• Checks with any erasures, alterations or with multiple account numbers written at the back side of the check shall not be accepted for deposit.
  
  Thank you. 

Pharming is a type of online fraud conducted by hackers to grab your personal information through the Internet. It is similar to the more familiar "phishing" attacks wherein a victim clicks on a link and is directed to a fake website. In pharming, a user inputs the legitimate website address into the browser's address bar but will still be directed to a bogus website. Either way, the fraudulent website will look the same as the actual one.

Please read through the tips below so that you can still continue to enjoy the convenient and easy way of doing your banking transactions online.

1. Regularly update the ANTI-VIRUS and ANTI-SPYWARE software installed in your computer.
2. ONLY log in to PSBank Online via www.psbank.com.ph with your Username and Password; no other information will be required or asked from you.
3. When websites you regularly visit suddenly require you to input your account number/s, PIN and other sensitive information to log in, you may be encountering a possible attack.
4. Ensure that the website address of the PSBank Online login page is from our SECURE SITE "https://www.psbankonline.com.ph".
5. Verify the VERISIGN SSL CERTIFICATE if it is current and updated.
6. DO NOT download suspicious attachments and click links included in your email messages and/or Facebook and other social networking site accounts.
7. Regularly MONITOR the activities of your account/s.
8. If you suspect that your PSBank Online access has been compromised, IMMEDIATELY change your password and call our 24/7 Customer Experience hotline at (632) 8845-8888.

PSBank strives to protect all our customers from possible online attacks. With your help and vigilance, we can avoid this from happening. Report suspicious activities on your PSBank accounts by calling our 24/7 CX Hotline mentioned above or contact us here.

Be Aware! is PSBank's consumer protection campaign that provides clients with the necessary information to protect them and their hard-earned savings against scams.

InstaPay and PESONet fees have been waived since last year until July 1, 2021.


Effective July 2, 2021, the fees are reinstated as follows:

InstaPay - PhP 15
PESONet - PhP 50

PaSend fee is PhP 25.

FUND TRANSFERS to other PSBANK DEPOSIT ACCOUNTS REMAIN FREE.

For inquiries or concerns, you may contact us through the following:
24/7 Customer Experience Hotline: (632) 8845 – 8888
Email: [email protected]
PSBank LiveChat: www.psbank.com.ph
ISSA Chatbot: Facebook.com/psbankofficial

Thank you.