In line with the continuous improvement of our services, we shall be conducting SYSTEM MAINTENANCE from 11:00 PM of NOVEMBER 25, 2023 (SATURDAY) to 4:00AM of NOVEMBER 26, 2023 (SUNDAY).

During this period, all PSBank ATMs and ATM Card-initiated transactions will TEMPORARILY NOT BE AVAILABLE.

All other services in PSBank Mobile / Online will continue to be available.

Kindly plan your transactions ahead of time. We apologize for any inconvenience.

For assistance, you may call our 24/7 CX Hotline at (632) 8845-8888.

Thank you.

All PSBank branches nationwide will be closed on November 27, 2023 (Bonifacio Day).

All our ATMs and PSBank Mobile / Online will continue to be available for your banking needs.

*If you have not done banking from home, download PSBank Mobile App from Apple App Store, Google Play, or Huawei AppGallery.

Further, please take note of the following:

• Crediting of payroll on said holiday will proceed.
• Mobile Check deposits made after 4:00 PM cut-off time on the last banking day before the holiday and during the holiday itself will be processed on the next banking day.
• For time deposits, maturities due on the holiday will be processed on the next banking day.
• PESONet transactions made after 3:00 PM cut-off time on the last banking day before the holiday and during the holiday itself will be processed on the next banking day.
• For bills payments enrolled in Automatic Debit Arrangement, debiting of accounts with due dates on the holiday will proceed. For PSBank loan payments, accounts will be debited on the next banking day.

Thank you.

Following the implementation of new check design standards by the Philippine Clearing House Corporation (CICS OM 23-040), PSBank will only accept checks using the new required format beginning May 1, 2024.

The new PSBank checks have these new format / features:

1. Date is in a box, and formatted as MM-DD-YYYY
2. The PESO SIGN appears OUTSIDE the “Amount in Figures”
3. The SIGNATURE FIELD IS IN A BOX

START ORDERING YOUR NEW CHECKBOOKS WITH THE NEW FORMAT THROUGH YOUR BRANCH OF ACCOUNT, OR PSBANK MOBILE / ONLINE TO AVOID INCONVENIENCE.

REMINDER:  We recommend that you deposit, issue or warehouse checks in the old format no later than April 30, 2024.

For more information on the implementation of this new check design and specifications (CICS OM No. 23-040), you may view the Frequently Asked Questions (FAQ) by clicking here.

• Branches located in malls will observe the following schedule. Clearing cut-off for these branches is the same as the closing time.
  
  

  9:00 AM - 4:30 PM

  CEBU - CONSOLACION | G/F Orosia Building, Highway Cansaga, Consolacion Cebu

  CEBU - IT PARK | G/F Stall 101, eBlock 4, Jose Maria Del Mar St., Cebu IT Park, Cebu City

  
  

  9:30 AM - 5:00 PM

  CAVITE – IMUS LANCASTER | The Square, Retail 2 Unit 101, Advincula Ave., Lancaster New City, Brgy. Alapan 2, Imus City, Cavite

  CEBU – LAPU LAPU | Gaisano Mactan Island Mall, Lapu Lapu City, Cebu

  
  

  10:00 AM - 5:30 PM

  CEBU-AYALA BUSINESS PARK | G/F Insular Life Cebu Business Centre, Mindanao Avenue corner Biliran Road, Cebu Business Center, Cebu City

  TAGUIG – MCKINLEY HILL | G/F, Morgan Suites Executive Residences, McKinley Hill, Fort Bonifacio, Taguig City

  
  
  

• Branches are closed during local and national holidays.

Note: Local community measures may cause branch banking hours and cut-off times to be adjusted without prior notice. Please check the announcements of your local government units or call your branch to confirm, if needed.

To: All PSBank Mobile Check Deposit facility users,

In compliance with PCHC CICS Operating Memo 20-033, we would like to remind you of the guidelines below in order for us to facilitate processing of checks deposited via PSBank Mobile app:

• Provide the required information at the back of the check (see illustration below for your reference):
  
  
  1. Indicate “For electronic endorsement to PSBank only”
  2. Your signature
  3. PSBank account number where the check will be deposited
  4. Date of deposit

• Checks with any erasures, alterations or with multiple account numbers written at the back side of the check shall not be accepted for deposit.
  
  Thank you. 

Pharming is a type of online fraud conducted by hackers to grab your personal information through the Internet. It is similar to the more familiar "phishing" attacks wherein a victim clicks on a link and is directed to a fake website. In pharming, a user inputs the legitimate website address into the browser's address bar but will still be directed to a bogus website. Either way, the fraudulent website will look the same as the actual one.

Please read through the tips below so that you can still continue to enjoy the convenient and easy way of doing your banking transactions online.

1. Regularly update the ANTI-VIRUS and ANTI-SPYWARE software installed in your computer.
2. ONLY log in to PSBank Online via www.psbank.com.ph with your Username and Password; no other information will be required or asked from you.
3. When websites you regularly visit suddenly require you to input your account number/s, PIN and other sensitive information to log in, you may be encountering a possible attack.
4. Ensure that the website address of the PSBank Online login page is from our SECURE SITE "https://www.psbankonline.com.ph".
5. Verify the VERISIGN SSL CERTIFICATE if it is current and updated.
6. DO NOT download suspicious attachments and click links included in your email messages and/or Facebook and other social networking site accounts.
7. Regularly MONITOR the activities of your account/s.
8. If you suspect that your PSBank Online access has been compromised, IMMEDIATELY change your password and call our 24/7 Customer Experience hotline at (632) 8845-8888.

PSBank strives to protect all our customers from possible online attacks. With your help and vigilance, we can avoid this from happening. Report suspicious activities on your PSBank accounts by calling our 24/7 CX Hotline mentioned above or contact us here.

Be Aware! is PSBank's consumer protection campaign that provides clients with the necessary information to protect them and their hard-earned savings against scams.