Yes, you will be charged of the following fees depending on the type of ATM card:
|Card Type||Mode of Release||Delivery Fee||Replacement Fee
|PSBank Debit and Prepaid Mastercard||Delivery||PhP200.00||PhP200.00|
|Branch pick-up||Not applicable||PhP200.00|
|PSBank Flexi Mastercard
|Branch pick-up||Not applicable||Not applicable|
What is the turn-around time for request for ATM card to be delivered to my mailing address?
The ATM card will be delivered to your mailing address in 5 to 10 banking days from the date of request. For ATM card request that will be picked up from any PSBank Branch, the branch will process your request for ATM card at the time of branch visit. For verification purposes, you need to present 1 valid Government issued ID and present your Transaction Reference Number to the branch personnel.
Is it safe to request for my ATM card be delivered to my mailing address?
Yes. For security reasons, the ATM card that will be delivered to your mailing address is not yet activated. If the courier failed to deliver your ATM card, you will receive an SMS notification to your registered mobile number. If your ATM card is not delivered after 10 banking days, and no SMS received from the Bank, please report it to our Customer Experience Hotline at (02) 8845-8888.
Can I authorize someone else to receive my ATM card?
Yes. However, your need to provide an authorization letter in favor of your authorized representative. Upon delivery of the ATM card to your mailing address, your authorized representative should submit the authorization letter and present original IDs of the representative and account owner.
I requested to have my ATM card delivered to my mailing address. However, the address displayed by PSBank Mobile is no longer my current mailing address. Shall I proceed with my request for ATM Card?
No. You need to call our call our Customer Experience Hotline at (02) 8845-8888 to request for updating of address. After your mailing address has been updated, you may proceed with the request for the delivery of ATM card.
I have requested my ATM card to be picked up at any PSBank Branch. Can I pick up the ATM card the same day I visited the branch?
Yes, the branch can process your request for Prepaid and Debit Mastercard on the day of your visit. Just present your ATM Card Request Reference Number to the New Accounts Clerk and bring original copy of your primary ID with your photo and signature.
Can I still call PSBank Customer Experience Hotline to request for activation of my Debit and Prepaid cards?
All the Debit and Prepaid cards issued by the branch are already activated. If you requested for delivery of your Debit and Prepaid cards to your registered mailing address, you need to log-in to PSBank Mobile or PSBank Online to activate your card and nominate your PIN.
Can I use Change PIN in PSBank Mobile and Online if I already forgot the current PIN?
No. To enable Change PIN, your current PIN will be required. If you can no longer remember your PIN, you need to visit any PSBank Branch to request for replacement of your ATM card.
My cards are not enrolled in PSBank Mobile and Online. Are there other options for me to activate my ATM card?
Yes. For Debit and Prepaid ATM card holders, you can visit the branch to request for a PIN mailer. For Flexi cardholders, you can call our 24/7 Customer Experience Hotline (02) 8845-8888.
How do I activate my Flexi Card and Nominate Pin via PSBank Corp site?