Bank on the go with our all-new PSBank Mobile – upgraded and packed with easy-to-navigate features and functionalities – giving you the convenience of doing real-time banking transactions, anytime and anywhere.
Now, you can have the time to focus on the moments that matter.
Our enhanced platform comes with a new look and feel, along with the full suite of our products and services which can be accessed in just a few simple finger taps.
Check our new and exciting innovations:
Mobile Check Deposit – Eligible clients may now deposit checks using PSBank Mobile just by taking a photo. No need to go the bank to get the checks cleared.
PayMe – A first in the local banking industry, allowing PSBank Mobile clients to request for money from other users in a snap! Collecting payments quickly and easily is made possible with this unique feature.
Cardless Withdrawal – Withdraw cash without the need for an ATM card at any PSBank or Metrobank ATM.
ATM Card Lock/Unlock – Secure your funds with our PSBank ATM Card lock and unlock functionality. Security at your fingertips.
In-App One-Time Password – Instead of waiting for a one-time password (OTP) to be sent via SMS and going out of PSBank Mobile to access the code, the app will generate the code automatically.
Quick View – View account balances without the need to log in; clients can also avail of the ATM lock / unlock functionality.
Also avail of these other features when you use PSBank Mobile, for a truly hassle-free banking experience!
Download the all-new PSBank Mobile at Google Play or the App Store today!
Downloading the PSBank Mobile App requires the use of internet connection. If you are using a wi-fi connection, there will be no airtime load deductions from your mobile phone. On the other hand, if you are using your mobile phone’s 3G or 4G connection, regular telco data charges will apply.
These are the Terms and Conditions ("Agreement") for PSBank Mobile ("PSBM") and all its features and/or functionalities ("Service") between PSBank ("Bank") and its depositors and borrowers ("Customer") who registered for the Service. This Agreement shall be in addition to and not in derogation of other terms and conditions relating to any account of the Customer and/or the respective product or service provided by the Bank.
Your availment and activation of the Service will be deemed as confirmation that you have read and understood the Agreement and that you unconditionally bind yourself to all terms and conditions herein. PSBank may, at any time, modify this Agreement, and such modifications shall be effective immediately upon posting of the modified Agreement in the PSBank Website @ www.psbank.com.ph. You agree to review the Agreement periodically and your continued access or use of the Service shall be deemed as your conclusive acceptance of the modified Agreement.
'Account', refers to the Savings / Current, Loan, Debit or any other type of account which a Customer maintains with PSBank and has enrolled in PSBank Mobile Service.
User Account refers to the account created by the Customer and registered at PSBank Mobile App in order to access PSBank Mobile, subject to its activation by the Customer, the existence of active Account/s, and the terms and conditions herein.
'App' means the Bank's Mobile Banking Application which will be downloaded onto the mobile phone of the Customer. Usual data charges apply for the App download.
'Bank', shall be used alternately with 'PSBank' to refer to Philippine Savings Bank.
‘Check Image’ is an electronic image of an original paper check drawn on PSBank or other local banks against or payable to the account of the Customer.
'Customer' refers to an individual client (single proprietors included) who maintains an account with PSBank and enrolls this in, and uses PSBank Mobile service.
‘Device’ refers to the mobile device being used by the Customer in accessing PSBank Mobile.
'Enroll / Enrollment' refers to the Customer's initiative to register with to the PSBank Mobile service subject to approval of the Bank.
'Financial Transactions' refers to any payment, prepaid reloading, fund transfer requests, and mobile check deposit services thru PSBank Mobile that maybe executed immediately or on a future date specified by Customer.
'Instruction' shall be used herein to collectively refer to any inquiry, change, update, subscription or any other requests such as but not limited to financial and non-financial transactions requested by Customer using his Password.
“Mobile Check Deposit” shall refer to the service / feature which allows a customer to deposit qualified / eligible checks electronically to the customer’s PSBank account or allow customer to pay bill via mobile check deposit by capturing an electronic check image acceptable to, and within the parameters set by PSBank, and transmitting electronically such check image and information to PSBank.
'Password' pertains to the 8 to 15 -digit alphanumeric password used by Customer to access PSBank Mobile or transact a mobile banking transaction. It refers to either the password nominated by the Customer or the one-time transaction password generated by the Bank to authenticate a financial transaction.
'Username' pertains to the up to 15 alphanumeric user access nominated by the Customer during his enrollment to the PSBank Mobile service.
'Prepaid Reload', refers to the payment service that allows Customers to reload / top-up their PSBank Prepaid Accounts, prepaid cellular and/or broadband accounts.
'Service' shall be used herein to collectively describe the PSBank Mobile service, including the mobile check deposit service, and all its features and functionalities such as financial and non-financial transactions.
'SMS Alerts', refers to the subscription-based SMS messaging functionality of PSBank Mobile wherein the Customer may request for in order to receive periodic SMS messages based on triggers or conditions he/she set on his Account.
All the terms "You", "Your" and "Yours" will refer to the PSBank Customer enrolled in PSBank Mobile Service. The terms "We", "Us" and "Our" refer to PSBank.
ONE TIME PASSWORD (OTP)
The service is an added protection on the use of PSBank Mobile by requiring you to authenticate your identity by using an One Time Password (OTP), which will be generated via PSBank Mobile. When OTP is requested while logged in and transacting via PSBank Mobile, the In-App OTP will be auto populated in the OTP field. In case In-App OTP is requested while logged out in PSBank Mobile, the OTP will be displayed in an App Notification. The generated OTP is valid for fifteen (15) minutes from the time it was requested.
The Service allows you to save your username in the App to eliminate the need to input for future logins. After opting in to the Service and upon opening the App, the username field on the login page will be populated automatically. The characters displayed will be masked except for the last 3 characters.
The Service provides you an alternative way to authenticate your identity to login to the App. Instead of using your Username and Password, your identity is authenticated using any of the fingerprints registered in your mobile phone. This feature is only available to mobile phones with fingerprint sensors and with OS versions that support the Touch ID functionality.
The Service allows you to view your account balances without authentication. By clicking the Quick View button in the log-in page, client will be able to view the balances of his/her enrolled accounts. Through the Service, you will also be able to Lock / Unlock all cards linked to a chosen Account. Only the last 4 digits of the account number of each account will be viewable in the Service.
PSBank Mobile is available on Customer’s request for enrollment and upon approval of the Bank.
Any PSBank Customer with active or new accounts may enroll in the Service by providing the needed customer information and nominating a username and password in accessing his/her bank accounts thru the PSBank Mobile. The bank has the sole discretion to approve or decline a Customer’s enrollment requests for any reason.
Joint "or" account may be enrolled in PSBank Mobile. Each owner / holder of the joint “or" account has to enroll individually and separately use a different username and password.
Partnership and corporate accounts, as well as joint "and" accounts, cannot be enrolled in the Service.
MOBILE CHECK DEPOSIT
This service is available exclusively thru PSBank Mobile to eligible customer with individual or “joint or” current / savings account, maintained at the Bank and enrolled in PSBank Mobile.
The Bank has the sole discretion in the determination of checks that are appropriate for this service. The Bank shall have no liability to you or any other person in the conversion and processing of your deposited check to a Check Image.
You agree that you shall only deposit qualified / eligible checks which have met all of the following requirements:
The Bank, at its sole discretion, may change periodically the foregoing requirements without prior notice. You agree to follow any and all other procedures and instructions for use of the Mobile Check deposit as the Bank may establish from time to time.
In order to use the Service, you must obtain and maintain, at your expense, compatible hardware and software as specified by PSBank from time to time.
To avail of the Mobile Check Deposit, you agree to perform and complete the following procedure:
Once the Check Image has been uploaded to PSBank Mobile, the Bank shall validate the Check Image if it meets the required specifications and Image Quality Assurance (IQA) standards, as determined by the Bank. Once the check image has been validated to have passed the required specifications, PSBank Clearing Department shall review the check on its features, technicalities and shall ensure that the check is compliant with PSBank policies and PCHC’s rules. Checks received within the set clearing cut-off shall be processed within the day. Checks received after the clearing cut-off shall be processed the next banking day.
While the check is still being processed, you may monitor the pending amount to be credited to your account under “Account Details” of PSBank Mobile. You may also monitor the status of the check submitted which should be reflected under “Scheduled / Pending Transactions.”
You shall be notified of the status of your deposit when the:
Once the check has been successfully processed and credited to payee account, the check images should be properly tagged that they were electronically processed.
For your protection, the Bank may establish limits on the amount and/or number of transactions per business day. The Bank may periodically change, without need of prior notice, the foregoing limits in accordance with the pertinent laws, rules, and regulations.
When using the service, you may experience technical or other difficulties. We cannot assume responsibility for any technical or other difficulties or any resulting damages that you may incur. The service has qualification requirements, and we reserve the right to change the qualifications at any time without prior notice. We reserve the right to change, suspend or discontinue the service, in whole or in part, or your use of the service, in whole or in part, immediately and at any time without prior notice to you.
You agree to notify PSBank of any suspected errors regarding items deposited through the service.
By using the mobile check deposit service, you accept the risk that a check image may be intercepted or misdirected during transmission. The Bank shall not be liable to you or other persons for any such intercepted or misdirected check images or information disclosed through such errors.
In availing the mobile check deposit service, you warrant to the Bank that:
You agree that fee/s may be charged for this service, and for any and all processed checks, including returned / rejected checks. For this purpose, you authorize the Bank to charge and debit any such fee from your account.
The manner in which the items are cleared, presented for payment, and collected shall be in PSBank's sole discretion subject to the Rules for Deposit Accounts and disclosures governing your account.
The Bank, at its sole discretion, may reject a mobile check deposit transaction if such transaction is not in accordance with this Agreement or if not in the best interests of the Bank.
We are not responsible for checks that we do not receive or for images that are dropped during transmission. An image of a check shall be deemed received when you receive a confirmation from PSBank that we have received the image. Receipt of such confirmation does not mean that the transmission was error free or complete. If there is a discrepancy between the entered and confirmed amount against the amount on the scanned image, we will credit the account based on the scanned image. The check shall be deemed to have been deposited at the branch where the account is maintained.
We further reserve the right to charge back to your account at any time; any item that we subsequently determine was not an eligible check. You agree that PSBank is not liable for any loss, costs, or fees you may incur as a result of our chargeback of an ineligible check.
CONSENT TO PROCESSING AND SHARING OF DATA
In granting the above authorities, you hereby waive your rights to confidentiality and privacy of the Information and such other rights as may be provided under Republic Act (RA) No. 1405 (Law on the Secrecy of Bank Deposits). RA No.6426 (The Foreign Currency Deposit Act), RA No. 8971 (General Banking Law of 2000), RA No. 10173 (Data Privacy Act of 2012), all other applicable laws, which may be in conflict with the Bank in carrying out the said authorities.
The Bank shall process and safeguard Customer's personal, account and any other information communicated to it in accordance with the declared, specified and legitimate purpose for which they were obtained within the bounds of applicable Philippine laws such as Republic Act Nos. 1405 and 6426 (deposit secrecy laws), Republic Act No. 10173 (Data Privacy Act of 2012), their Implementing Rules & Regulations and other related rules & regulations that may be issued by the pertinent regulatory agencies such as the Bangko Sentral ng Pilipinas (BSP) and the National Privacy Commission (NPC).
The Privacy and Security Policy, which contains the norms, infrastructure, standards, and procedures by which the Bank shall continually safeguard customer information and ensure its confidentiality, shall be made available to Customer through the Bank's website.
You are aware that PSBank Mobile is accessible through the username and password you registered with the Bank and any Instruction using the same, whether initiated by you or not, shall be deemed to have originated from you.
You are aware of the confidential nature of your password or any other passwords, and this Agreement and confirm that you accept full responsibility for all transactions processed through the use of your password. Any Instruction using your password shall be conclusively presumed to have been made or authorized by you.
You agree that the Bank shall not be liable for any fraudulent, duplicate or erroneous instructions given to the Bank by usage of your password. The Bank shall not be required to verify or make further inquiry into the identity of the sender, or the message integrity of any Instruction received by it, so long as it satisfies itself of the correctness of the username and password used to transact on PSBank Mobile.
You shall not disclose to other people any information that should only be known by you (Account Number and assigned Account Nickname, Username and Password). You shall not hold PSBank liable, and shall further hold it free and harmless, and defend it, against any and all claims or causes of action or accusation, for all unauthorized transactions as a consequence of your Account details and PSBank Mobile information being known and hence misused by any other person.
You understand that the Service has various internal security measures and you agree to use the following precautions when using the Service, to further minimize the probability of error, fraud or any unauthorized transactions:
You undertake to inform and call PSBank Customer Experience Group, immediately and without delay, of any event of loss / stolen mobile phone and/or SIM for immediate deactivation of the Service. All transactions and instructions conducted and received via your SIM prior to the knowledge of PSBank of such loss or theft shall be binding upon you and shall be presumed to have been sent by you. You shall therefore not hold PSBank liable, and shall further hold it free and harmless, and defend it, against any and all claims or causes of action or accusation, for all unauthorized transactions and instructions executed prior to the knowledge of PSBank of such loss or theft.
You undertake to protect your mobile device / telecommunications equipment from any data failure, corruption, computer viruses and bugs or related defects.
You shall then be solely liable for any loss in connection with breach of the terms and conditions contained herein due to negligent actions or failure to advice the Bank within a reasonable time about any unauthorized access to your Accounts.
The Bank shall use reasonable efforts to ensure that the Service is available 24/7 and shall exert best efforts to execute Instructions such as but not limited to SMS Alerts, Payments and Fund Transfers within the timeframe specified by the Bank. However, we do not guarantee the fulfillment of Instructions / availability of PSBank Mobile service by reason of the services being temporarily unavailable due to maintenance; computer, telecommunication, electrical, network failure and/or any other reasons beyond the control of the Bank. We shall not be liable for any loss, damage whether direct or indirect, costs, charges or expenses incurred or to be incurred by Customer due to a delay / inability in providing the Service.
You acknowledge that the receipt of any text / SMS message including but not limited to SMS Alerts may be delayed or disrupted by factor(s) affecting your telecommunications equipment or network facilities provided by your telecoms service provider and other factors outside our control such as but not limited to signal problems, mobile number inactive or inaccessible or cellular equipment malfunction, closed / blocked / dormant mobile service accounts or insufficient mobile airtime credits / balance. The Bank shall not be held liable for any loss, damages any late charges, penalty, loss, damage, expenses, whether direct or indirect, incurred/to be incurred by Customer on account of such non-receipt of SMS messages.
Any Instruction received thru PSBank Mobile shall be irrevocable and the Bank shall not be held liable for any erroneous transaction/s arising from inaccurate information you supplied.
You shall be responsible for keying in the correct account number/s, bill reference numbers or any account identification numbers for any payment, prepaid reload, fund transfer or any other financial Instructions.
You shall hold the Bank harmless against any claims arising out of mistakes you made in transacting Prepaid Reload including but not limited to (1) mobile number keyed in by mistake; (2) postpaid number selected for reload; (3) selection of expired prepaid mobile number or any other inadvertent / wrong entry.
You shall hold the Bank harmless against any loss, damages any late charges, penalty, loss, damage, expenses, whether direct or indirect, incurred / to be incurred by you and/or the Utilities / Services not being delivered by the Merchant Establishments on account of such non-processing of Instructions due to the inadvertent typing errors/inaccurate information you supplied.
In the event of any payment Instruction declined or any failed prepaid reload transaction for any reason whatsoever, the Bank shall credit back the amount of payment to your Account and shall not be liable for any late charges, penalty, loss, damage, whether direct or indirect, costs, charges or expenses you incurred in this regard.
You further agree that any complaint in connection with unprocessed prepaid reload or declined / unposted payments shall be referred to and addressed by your telecoms provider or your merchant establishment/s.
You agree that the Bank may place limits, as it deems fit from time to time, on the number of transactions that you may carry out in a particular period or the aggregate payments and/or fund transfers that the Customer may make during a particular period or any other restrictions as the Bank may, in its sole discretion, place on the Account. You hereby agree to abide by and be bound by all such limits that may be placed by the Bank from time to time.
You understand that you have full rights to modify any profile information registered for the Service and have the sole option to enroll in subscription-based SMS Alerts. The Bank has the sole discretion to deny at any time certain profile management and subscription rights.
You agree that Instructions such as request to modify your PSBank Mobile profile information including but not limited to addition/change of e-mail address may also be given by phone to the Bank’s Customer Experience Group.
The Bank will exercise due diligence in verifying your details over the phone, but you understand that you shall be solely responsible and liable for any and all losses that may be suffered/incurred by you as a consequence of inaccurate information or inadvertent error that transpired during the phone conversation.
You understand that PSBank Mobile SMS Alerts is a subscription-based SMS service that enables you to request and receive real-time SMS notifications including but not limited to account balance reporting, debit notifications, mobile check deposit status and debit frequency alerts. SMS alerts are triggered by the specific settings/limits you set prior to activation of the SMS alert service.
By subscribing to PSBank Mobile SMS Alerts you understand that Alerts is a trigger-based SMS service, and you hereby grant permission to the Bank to send out SMS messages to your mobile phone any time of the day.
You also hold the Bank harmless from any and all liability relating to secrecy laws or regulations, should any Alerts are delivered to your mobile phone which may include your name and information pertaining to your Account(s) be viewed or accessed by persons other than yourself.
You understand that by enrolling and/or activating PSBank Mobile you hereby agree and grant permission to the Bank to push SMS messages relating to the Service any time of the day. You thereby hold the Bank free and harmless against any and all liability, administrative, civil or criminal, including, but not limited to, those relating SMS spam complaints.
You understand that your access to PSBank Mobile service will utilize the network facilities and services of your telecoms provider and to this extent such access will also be subject to and governed by any terms and conditions prescribed by your telecoms provider in separate agreements with you.
You agree that your telecoms provider has the sole discretion to charge fees as it may deem fit and you shall be responsible for all fees, charges and expenses which may be imposed by your provider in servicing your telecommunications equipment in connection with the use of PSBank Mobile service.
However, you, at any time, may discontinue or unsubscribe to the services such as but not limited to SMS Alerts, but you shall remain liable for payment of airtime, bill or other charges in connection with availing of PSBank Mobile which may have been charged by your telecoms service provider prior to such disconnection/ un subscription requests.
PSBank shall not be involved in or in any way liable to for any dispute between you and a cellular service provider or any third party service provider.
Without prejudice to applicable BSP (Bangko Sentral ng Pilipinas) Rules and Regulations, PSBank likewise reserve the right to charge a fee for PSBank Mobile, exclusive of the amount payable to any of your telecoms service provider, and at the absolute discretion of PSBank at any time without your prior consent. Proper and timely notice of such changes in charges however shall be made on the PSBank Website and/or other media shall be consistently made prior to effecting any change. Proper and timely notice shall mean the standard 30-day notice prior to the effectivity on changes of terms and conditions of contracts. Such notice shall be deemed accepted by you to be sufficient and proper upon your conformity with this Agreement.
The Bank may at its sole discretion temporarily suspend or terminate the Service either wholly or partially, for whatever reason, without giving any prior notice. The Bank shall not be liable for any loss, damage whether direct or indirect, costs, charges or expenses incurred or to be incurred by you due to a delay / inability in providing the Service.
The Bank may also act upon your request for temporary turn off of the Service. You understand that all financial transactions for future date execution shall be automatically cancelled and all subscription-based Alerts shall be suspended. You shall hold the Bank harmless against any claims, loss, damages, costs, charges or expenses arising out of cancellation and non-execution of future-dated financial transactions and subscription-based Alerts as a consequence of such deactivation request.
You hereby irrevocably authorized the Bank to permanently deactivate your User Account in case of your failure to activate it for a period of three (3) years from registration, or your failure to maintain any active Account with the Bank. In permanently deactivating your User Account, the Bank shall have the right not to include the same in the Bank’s system or pool of registered online accounts.
OWNERSHIP AND LICENSE
You agree that PSBank retains all ownership and proprietary rights in the Services, associated content, technology, and website(s). Your use of the Services is subject to and conditioned upon your complete compliance with this Agreement. Without limiting the effect of the foregoing, any breach of this Agreement immediately terminates your right to use the Services. Without limiting the restriction of the foregoing, you may not use the Services (i) in any anti-competitive manner, (ii) for any purpose that would be contrary to PSBank's business interest, or (iii) to PSBank's actual or potential economic disadvantage in any aspect. You may not copy, reproduce, distribute or create derivative works from the content and agree not to reverse engineer or reverse compile any of the technology used to provide the Services.
DISCLAIMER OF WARRANTIES AND LIMITATION OF THE BANK’S LIABILITY
Under no circumstances shall We be liable for any loss or damages whatsoever arising out of or in connection with: (i) your use of or access to (or inability to use or access) the Service; or (ii) any failure, error, omission, interruption, defect or delay in transmission of any data relating to the Service, unless it is caused solely by the negligence or willful default on Our part or on the part of Our staff or agents. We shall not be liable to you and/or third party for any modification, non-availability, malfunctioning, suspension or discontinuance of the Service, whether within or outside Our control.
This Agreement shall be governed by the pertinent laws of the Republic of the Philippines as well as all applicable rules and regulations of the Bangko Sentral ng Pilipinas.
You agree that you will not use our Service in an unlawful, fraudulent or abusive manner or for any purpose that is not allowed by this Agreement.
Should We be compelled to engage the services of Legal Counsel to enforce the terms of this Agreement or when the matter is referred to a collection agent, Client agrees to pay attorney's fees equal to the amount sought to be recovered, which in no case be less than PhP5,000 and liquidated damages equal to the amount sought to be recovered aside from actual costs of collection.
Any and all actions arising out of this Agreement shall be solely and exclusively filed before the proper court of Makati City, to the exclusion of all other venues.
All the required notices and correspondences, including but not limited to demand letters, summons, subpoenas or notifications for any judicial or extra-judicial action, relative to any account of the Depositor, shall be sent to the Depositor in the last known address indicated in the Bank’s records. The mere act of sending any correspondence, by mail or by messenger or by email, or by other electronic means, to said last known address shall be valid and effective notice to Depositor for all legal purposes and the fact that any communication is not actually received by the Depositor or returned unclaimed to the Bank or that no person was found at the address given or the address cannot be located, shall not relieve the Depositor from the effects of such notice.
CONFIRMATION OF ACCOUNTS
Per Bangko Sentral ng Pilipinas (BSP) Circular 871, the Bank has the obligation to confirm by direct verification, at least once a year, the Client’s deposit and loan account balances, and other outstanding balances of borrowings, liabilities, receivables and payables. In order for the Bank to comply with its obligation, the Client hereby agrees to receive via mail or email or other electronic means, at the Bank’s option, any confirmation letter that the Bank shall issue pursuant to the said BSP Circular or any amendments thereto, without need of prior confirmation or instruction from Client.