To: All PSBank Mobile Check Deposit facility users,
In compliance with PCHC CICS Operating Memo 20-033, we would like to remind you of the guidelines below in order for us to facilitate processing of checks deposited via PSBank Mobile app:
Provide the required information at the back of the check (see illustration below for your reference):
Indicate “For electronic endorsement to PSBank only”
PSBank account number where the check will be deposited
Date of deposit
Checks with any erasures, alterations or with multiple account numbers written at the back side of the check shall not be accepted for deposit.
For inquiries or concerns, you may contact us through the following: 24/7 Customer Experience Hotline: (632) 8845 – 8888 Email: [email protected] PSBank LiveChat: www.psbank.com.ph ISSA Chatbot: Facebook.com/psbankofficial
Waived Fees (PaSend, InstaPay, PESONet)
Fees on PaSend and fund transfer to other bank accounts using InstaPay and PESONet are still waived until further notice.
New Interest Rates for PSBank Premium Checking Account
Effective June 8, 2020, the new rates for PSBank Premium Checking Account are as follows:
Clearing cut off time for check deposits made via branch over-the-counter and via the PSBank Mobile app will be at 12:30 PM (Philippine time).
For everyone’s safety, please wear masks when visiting the branch. Before entry, please show your face for identification. Once inside, kindly observe social distancing. Maintain one (1) meter distance between yourself and the next customer.
We would like to inform you that effective February 14, 2020, the Notarial and Cancellation Certificate fee for fully-paid PSBank Home,Auto, and SME Loan accounts will be PhP500.
For inquiries or concerns, you may call our 24/7 Customer Experience Hotline at (632) 8845-8888 or email us. You may also LiveChat with us.
Service fees and transaction amount limits of InstaPay and PESONet
Dear Valued Clients,
Please be advised of the service fees and transaction amount limits of InstaPay and PESONet, two-recently launched inter-Bank Fund transfer facilities of Bangko Sentral ng Pilipinas, which are available in the Bank's different channels:
PSBank Online, Mobile and Business Online Buddy
Transaction amount limit per day – PhP50,000
Service fee per transaction – PhP15
Transaction amount limit per day – PhP200,000
Service fee per transaction – PhP50
Branch / Over-the-Counter
Transaction amount limit – PhP50,000
Service fee per transaction – PhP150
Transaction amount limit – PhP500,000
Service fee per transaction – PhP150
For more details on InstaPay and PESONet, click here for the FAQs or visit www.pesonet.info.
For inquiries or concerns, you may call our 24/7 Customer Experience Hotline at (632) 8845-8888 or email us. You can also reach us via the PSBank LiveChat.
Transfer funds from your PayPal accounts to your PSBank accounts
Dear Valued Clients,
We are pleased to inform you that you may now be able to transfer funds conveniently from your PayPal accounts to your PSBank accounts. Simply add the details of your PSBank account to your PayPal account.
How to add or link your PSBank account to your PayPal account:
Step 1: Log-in to your PayPal account. Click the “Profile” tab then click “Bank account”.
Step 2: Add your bank details. Select PSBank from the list of banks or Enter 010470992 as the Bank Code Number of PSBank.
Step 3: Review and confirm your bank account information.
Note: Make sure that the first name and surname on your PayPal account is the same as the name of your bank account; otherwise, your fund transfer request will be rejected.
Three simple steps to transfer PayPal funds to a PSBank account:
Step 1: Log-in to your PayPal account, go to My Account > Withdraw.
Step 2: Enter the amount you wish to transfer and select PSBank account.
Step 3: Review the details before submitting your request. A confirmation page will be displayed and a notification will be sent to your registered email.
Note: There is a fee for this transaction and a daily fund transfer limit.
For more details, click here for the FAQs or you may direct your inquiries or concerns to our 24/7 Customer Experience Hotline at (632) 8845-8888 or email us. You can also reach us via the PSBank LiveChat.
How do you protect yourself from pharming?
Install and Update your anti-malware program A good anti-malware program is your first line of defense against pharming. Avoid being infected with spyware or malware designed to pharm your computer by installing a reputable anti-malware program and ensure that it updates itself automatically and very regularly.
Verify the site’s secure HTTPS page Almost all sites that offer banking, shopping, email and even social media use the secure “HTTPS://” protocol by default to encrypt your login details and transactions. Always check that you don’t get any SSL/TLS certificate errors when you visit these sensitive sites. These security certificates installed by the legitimate sites are very difficult to forge. The fake certificates are easily detected by your browser and will warn you if there’s something funny about the security certificate that the website is using.
Use mobile apps to conveniently keep track of your transactions Always keep an eye on your online financial accounts and check on any suspicious transaction. The PSBank Mobile App has a quick view feature that allows you to instantly monitor your account and previous transactions. It also has an ATM Lock feature to help prevent the unauthorized use of your PSBank ATM card accounts.
"Pharming is relatively hard to defend against, but the right amount of Internet access prudence and security awareness can go a long way in protecting your login credentials and sensitive data from being stolen by fraudsters," PSBank First Vice President and CISO Dan Duplito said.
Be Aware! is PSBank's consumer protection campaign that provides clients with the necessary information to protect them and their hard-earned savings against scams.
PSBank Online Advisory
To protect your online banking experience, we would like to give you a heads-up about another type of online fraud calledPHARMING.
Pharming is a type of online fraud conducted by hackers to grab your personal information through the Internet. It is similar to the more familiar "phishing" attacks wherein a victim clicks on a link and is directed to a fake website. In pharming, a user inputs the legitimate website address into the browser's address bar but will still be directed to a bogus website. Either way, the fraudulent website will look the same as the actual one.
Please read through the tips below so that you can still continue to enjoy the convenient and easy way of doing your banking transactions online.
PROTECT YOURSELF FROM PHARMING AND OTHER ONLINE SCAMS:
Regularly update the ANTI-VIRUS and ANTI-SPYWARE software installed in your computer.
ONLY log in to PSBank Online via www.psbank.com.phwith your Username and Password;no other information will be required or asked from you.
When websites you regularly visit suddenly require you to input your account number/s, PIN and other sensitive information to log in, you may be encountering a possible attack.
Ensure that the website address of the PSBank Online login page is from our SECURE SITE"https://www.psbankonline.com.ph".
Verify the VERISIGN SSL CERTIFICATE if it is current and updated.
DO NOT download suspicious attachments and click links included in your email messages and/or Facebook and other social networking site accounts.
Regularly MONITOR the activities of your account/s.
If you suspect that your PSBank Online access has been compromised, IMMEDIATELY change your password and call our 24/7 Customer Experience hotline at (632) 8845-8888.
Be aware of the other security tips found on our "Concerned about Online Security?" link on the log in page of PSBank Online.
PSBank strives to protect all our customers from possible online attacks. With your help and vigilance, we can avoid this from happening. Report suspicious activities on your PSBank Online accounts by calling our 24/7 hotline mentioned above or Contact Us here.