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FAQs on Extended ECQ - Grace Period on Loan Payments


PSBank Registers Q1 2020 Net Income of PhP646.2 Million

Philippine Savings Bank (PSBank), the consumer banking arm of the Metrobank Group, recorded a net income of PhP646.2 million for the first quarter of 2020. Net interest income grew 21.8% to PhP3.2 billion versus the same period last year while net service fees reached PhP458.1 million. Net Income for the first quarter of 2020 is lower by 5.1% on increased credit provisioning.

Total loan portfolio as of the first quarter of this year grew by 3.6% to PhP165.0 billion coming from the strong demand in the first two months of this year prior to the Enhanced Community Quarantine (ECQ) period. This contributed to total assets growth of 1.8% year-on-year to PhP240.3 billion. Low-cost deposits improved by 10.2% reaching PhP60.6 billion. Gross non-performing loans is stable at 3.7%.

PSBank’s balance sheet remains strong with capital of PhP34.8 billion. The Bank’s total Capital Adequacy Ratio (CAR) of 17.2% is well above the regulatory minimum of 10%.

“PSBANK has a strong balance sheet and capital position coming into this unprecedented situation. Cognizant of the potential impact of the pandemic to the economy, we decided to exercise prudence by increasing provisions to 150% versus previous year. During the quarantine period, the Bank continued to operate 80% of its branches while keeping in place precautionary measures to ensure that our customers and employees are safe. Both customer and IT support were further strengthened to keep our online banking services available 24/7, this being the alternative banking channel during these times,” PSBank President Jose Vicente Alde said.

To assist customers during this period, the Bank put together an easy-to-use ‘Quick Customer Enquiries’ module in its website which shows information on daily branch schedules, fraud protection tips, loan payment grace periods, and how-to guides on banking services. PSBank ensured the availability of safe and convenient digital banking services for customers to still do their banking transactions: Check deposit using the PSBank Mobile Check Deposit facility launched in September 2019; Mobile and Online fund transfers via InstaPay and PESONet; PaSend for mobile cash remittances withdrawable from over 1,000 combined PSBank and Metrobank ATMs nationwide; payment of bills via mobile or online; and 24/7 cash availability in PSBank ATMs. PSBank likewise made it easy for customers to reach the bank through various communication platforms: Chatbot “ISSA” via FB Messenger (Interactive, Speedy & Simpleng Assistant) for quick queries; “LiveChat” if customers wish to interact with our Customer Associates; and our 24/7 Customer Experience Hotline for phone-in concerns.


Grace Period for Loan Payments and Waived InstaPay & PESONet Fees

Dear Valued Customers:

We fully understand your concerns, and we hear you.

Amidst the challenges we are all facing with COVID -19 and consistent with our Simple Lang, Maaasahan service promise, we are providing assistance to our valued customers as we believe that health and safety should be the focus of everyone during these trying times.

A 30-day grace period on loan payments will be extended to qualified Auto, Home, and Personal Loan clients. Qualified borrowers will be notified via email of the details.

We are also WAIVING FEES on FUND TRANSFERS to other Bank accounts made via InstaPay and PESONet effective March 18, 2020 until further notice.

Thank you for your continued trust and confidence.

It is our prayer that this difficult situation shall end soon. Stay safe. Stay home.

Your PSBank Family


PSBank’s Net Income Climbs to PhP3 Billion

PSBank’s Net Income Climbs to PhP3 Billion

Philippine Savings Bank (PSBank) registered PhP3.03 Billion in net income in 2019, up 13.8% from PhP2.66 Billion in 2018. This translated to a return on equity of 10.3% and a return on assets of 1.3%.

The Bank’s profits came from the growth of both its core net interest margin and other operating income, supplemented by upsides from operating efficiencies. PSBank’s revenue grew 2.8% year-on-year, from PhP14.20 Billion in 2018 to PhP14.60 Billion in 2019; while operating expenses, excluding the provision for impairment and credit losses, amounted to PhP8.91 Billion, PhP256.89 Million or 2.8% lower versus 2018.

“The Bank’s strategy on core growth brought positive results despite the volatile environment in 2019. Challenges were met head on, reinforced by significant contributions from all the Bank’s business units. We had big wins during the year as we were able to focus on operational efficiency and sustained cost discipline across the organization. 2019 was also marked with the introduction of new digital initiatives, such as PaSend and Mobile Check Deposit, which effectively complemented our “Simple Lang, Maasahan” mantra. We are looking forward to an exciting 2020, empowered with the same passion and commitment,” said PSBank President Jose Vicente L. Alde.

The Bank’s total loan portfolio rose by 4.7% to PhP164.11 Billion, driven by the Bank’s consumer loan business. Despite an increase in risk assets, the NPL ratio improved to 3.6% from 4.2% in the previous year from continued improvements in credit quality. Total resources were at PhP224.91 Billion, down 5.4% year-on-year, while total deposits were also lower by 14.0% to PhP172.51 Billion, as the Bank continues to rebalance its funding mix to focus on retail and alternative sources. PSBank was able to raise PhP6.3 Billion in its two-year maiden Peso Fixed Rate Bond offering last July 1, 2019 with an interest rate of 5.6%. Total equity was at PhP34.46 Billion, up by 41.3%. PSBank also completed its PhP8.0 Billion stock rights offer last January 2019. The offer was priced at PhP56.00 per share. The Bank’s Total Capital Adequacy Ratio was at 17.8% while Common Equity Tier 1 Ratio was at 16.8%. Both are well above the Bangko Sentral ng Pilipinas’ minimum required level.

PSBank was given a number of awards and recognitions in 2019, which include the Bangko Sentral ng Pilipinas Pagtugon Award for excellence in customer service — PSBank’s fourth Pagtugon Award since 2015. The Bank likewise received the Outstanding Partner for Digital Innovation recognition from the BSP.

PSBank currently has 250 branches and 557 ATMs strategically located nationwide.


PSBank Bags a Gold and two Silvers at the 55th Anvil Awards

PSBank Bags a Gold and two Silvers at the 55th Anvil Awards

Philippine Savings Bank (PSBank) won big once again as it secured three prestigious recognitions at the recently-concluded 55th Anvil Awards, held at the iconic Manila Hotel. Dubbed as the “Oscars” of the PR industry, the Anvil Awards are presented yearly by the Public Relations Society of the Philippines (PRSP) in recognition of excellent campaigns which impact society.

PSBank took home a Gold Anvil for its long-running financial literacy programs – Good to Know and Be Aware, which have proven to be effective public awareness campaigns in informing and educating its customers, as well as the general public on how financial resources work and how their hard-earned money can be protected from fraudsters. These campaigns are also in strong support of the Bangko Sentral ng Pilipinas’ Financial Consumer Protection (FCP) efforts.

The Bank was also given a Silver Anvil for its “Innovating to Lead” themed 2018 Annual Report, which garnered impressive feedback from its more than 700,000 stakeholders post-distribution, testament to how it successfully transformed and injected an innovation mindset in its culture.

Another Silver Anvil was likewise awarded to the Bank for its popular PaSend and Mobile Check Deposit TV commercials, which not only surpassed a million views in just a few days after release — but also influenced a significant increase in PSBank mobile app enrolments and transactions in the short period following their launch.

These select awards showcase the Bank at its prime, and point to its continued outstanding efforts and leadership initiatives in the industry — which are all underscored by its purposeful mission to be always the best in offering simple and reliable banking services.

For more information on PSBank and its suite of products, services, and offerings, please check out www.psbank.com.ph. You may also visit any of the Bank’s 250 branches nationwide.


PSBank Returns to the PDEx Bourse with its PhP4.65 Billion Series B 3-Year Fixed Rate Bonds

In the photo from left are: First Metro Investment Corporation President Rabboni Francis Arjonillo, Standard Chartered Bank Chief Executive Officer Lynette Ortiz, Metropolitan Bank & Trust Company First Vice President Benigno Tobias, Philippine Savings Bank Senior Vice President and Treasurer Perfecto Ramon Dimayuga, Jr. and Philippine Dealing & Exchange Corp. President and Chief Operating Officer Antonino Nakpil


Philippine Savings Bank (PSBank) returns to the organized secondary fixed income market for the listing of its 3-year PhP4.65 billion fixed rate bonds — the second tranche of PSBank’s PhP40 billion bond program. The bonds were priced at 4.50% per annum, with interests to be paid on a quarterly basis.

This third (3rd) issuance and listing for the year brings the year-to-date total of new listings to PhP60.28 billion, and the total level of tradable corporate debt instruments to PhP1.38 trillion, issued by 52 companies, comprised of 193 securities.

The event was also graced by Philippine Savings Bank Senior Vice President and Marketing Group Head Emmanuel Tuazon, Metropolitan Bank & Trust Company First Vice President Ricardo Pedrosa, First Metro Investment Corporation First Vice President Peter Anthony Bautista, Standard Chartered Bank (SCB) Executive Director, Head of Financial Markets Lourdes Patricia Felipe, SCB Executive Director, Head of Capital Markets Erwein Catoto, SCB Associate Director of Capital Markets Karl See, and SCB Director of Financial Institutions Ana Alba.


PSBank shortens the offer period for its 2nd Tranche Peso Fixed Rate Bond Issuance

PSBank shortens the offer period for its 2nd Tranche Peso Fixed Rate Bond Issuance

Philippine Savings Bank (PSBank) has decided to cut short the offer period for its 2nd tranche Peso Fixed Rate Bonds to 13 January 2020 from 21 January 2020 due to strong demand.

PSBank, the thrift banking arm of the Metrobank Group raised PhP4.65 Billion in Peso Fixed Rate Bonds versus the planned initial offer of PhP3.0 Billion.

The 3-year Peso Fixed Rate Bonds which was priced at 4.5% per annum were almost 2 times oversubscribed. Interest payments will be paid on a quarterly basis.

This second tranche is part of the Bank’s PhP40.0 Billion funding program. Last July 2019, PSBank was able to raise PhP6.3 Billion for its first tranche. Both issuances will give the Bank an opportunity to access long-term funding as it further expands its consumer banking business.

The Bond will be listed in the Philippine Dealing and Exchange Corporation (PDEX) on February 4, 2020.

Parties to this transaction are Standard Chartered Bank as Arranger and Selling Agent. The other selling agents were Metrobank, First Metro Investment Corporation and PSBank. Philippine Dealing and Trust Corp (PDTC) will serve as the registry and paying agent of the issuance. Picazo Buyco Tan Fider and Santos as transaction counsel and Development Bank of the Philippines as Trustee.


PSBank Announces 4.5% P.A. Peso Fixed Rate Bond Offer


 

Makati, Philippines — Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group, is raising PhP3 Billion in Peso Fixed Rate Bonds from January 9 to 21, 2020 — following the Bank’s maiden offering in July 2019.

With a tenor of 3 years, the bond is priced at 4.5% per annum, with option to upsize, with interest payments made every quarter and the full principal paid out at maturity in 2023.

This PSBank Peso Fixed-Rate Bond will require a minimum of PhP500,000 from investors, with increments of PhP100,000 thereafter. The bond will be officially issued and listed on the Philippine Dealing & Exchange Corporation on February 4, 2020.

The Standard Chartered Bank is the sole arranger and the primary selling agent of the bond offer, with PSBank, Metrobank, and First Metro Investment Corporation as other authorized selling agents.

“We firmly believe that this bond issuance comes at a most opportune time — at the beginning of an exciting new year and decade, most especially for individual and institutional investors who are looking at new investment alternatives, says PSBank President Jose Vicente L. Alde.

“As we continue to diversify our funding sources, we remain to be fully committed to upgrading our industry-leading products, services, and offerings for the maximum benefit of our customers,” Mr. Alde adds.

PSBank last year reported a highly successful maiden bond offering in July, which raised PhP6.3 Billion, more than double of the planned PhP3 Billion. In just five days, the total orderbook was four times oversubscribed, which led the Bank to cut the offer period short.

The Bank also made impressive strides as of the 3rd quarter of 2019, as it registered PhP2.2 Billion in net income and PhP232.0 Billion in resources — strong financial results supported by a 9.3% growth in core revenues, composed of interest income and fee-based income.

For more information on the issuance of this bond offer, please call PSBank at (632) 8845-8888, Metrobank at (632) 8528-8207, First Metro Investment Corporation at (632) 8858-7914, or The Standard Chartered Bank at (632) 8886-7888. You may also send an email to [email protected].


PSBank Spreads Holiday Cheer, Gives Annual Support to Partner Organizations

STRONG SUPPORT. Resources for the Blind’s Executive Director Amy Mojica and Resource Development Head Lorinda Ang warmly receives the annual donation from PSBank, turned-over by Senior Vice President and Information Technology Group Head Neil Estrellado, accompanied by People Communications and Events Head Dylan De Mesa, and Corporate Communications Head Marco Sindiong.

Testament to its longstanding mission of being simple and reliable, and more importantly — of being a bank that truly cares, PSBank once again turned over its annual support donation to its partner organizations, intended to benefit the proper formation and education of well-deserving, disabled, and less-fortunate youths.

Very recently, the Bank, represented by its officers, visited the sites of the Chosen Children Foundation (CCF) and Resources for the Blind (RBI), to officially give the donations and to meet the beneficiaries. These visits resulted in meaningful engagements of PSBankers with the recipients, allowing them to spread cheer in this holiday season of joy and sharing.

ALL SMILES. PSBank, represented by its Glee Club members Maui Francisco and Arvy Vergara, together with Corporate Communications Head Marco Sindiong, join the Chosen Children Foundation’s Founder Mrs. Lita Fullerton and some of her village “angels” in the official check donation turnover

Specific to the visit with the Chosen Children Foundation, PSBank’s Glee Club, through their delightful and emotional renditions of Christmas songs, serenaded the village’s children. The members were privileged to also be presented with a special performance by the village’s “angels,” a number which proudly showcased the great talents of the community.

The support that the Bank continually gives to these institutions are underscored by its firm commitment to have a strong, lasting impact on the lives of Filipinos, most especially those in society who are in need — an undertaking that is ingrained in each PSBanker.


Good to Know: Hassle-free ways to spend the Christmas season with loved ones

Good to Know

While Christmas often means sharing and spending time with loved ones, it is also filled with a lot of to-do lists, holiday shopping, and financial responsibilities. Preparing for the season can feel overwhelming at first, especially to those who have no access to mobile or online banking solutions.

Philippine Savings Bank (PSBank) offers a wide range of innovative products and services to help families focus more on the moments that matter. With these, Filipinos can prepare for the holiday rush and make their loved ones feel special — even from afar. Here’s how:

  1. Share love from afar through PaSend
    Filipinos can now share their financial blessings with their families this cold season, whenever and wherever they are in the country. With PSBank PaSend, clients can instantly send cash to their loved ones, even to those who don’t have a PSBank account. This can be withdrawn 24/7 from any PSBank or Metrobank ATM, nationwide.

  2. Settle payables through Mobile Check Deposit
    The Christmas season is also the time when everyone is in a rush. To have a good time during the holidays, paying dues ahead of the holidays is simply a must. Very recently, PSBank introduced its Mobile Check Deposit feature to help users save time, energy, and money by sparing everyone a trip to the bank just to pay for dues. This free-of-charge service allows clients to deposit eligible local peso checks by simply taking a photo through the Bank’s Mobile App.

  3. Easily access funds with Cardless Withdrawal
    PSBank cardholders need not worry in case they leave their ATM cards at home. Through the Cardless Withdrawal feature, all PSBank clients need to do is log-in to their PSBank Online or Mobile account, and with just a few clicks and taps, they can instantly and securely withdraw cash from any PSBank or Metrobank ATM, nationwide.

Through these features, nothing can stop families from fulfilling their transactions and more importantly, from bonding and connecting this festive season.

“The Christmas season is indeed the perfect time for families to come together. PSBank purposefully provides these services and features so they will be able to fully enjoy the holidays with each other,” PSBank Senior Vice President and Marketing Group Head Emmanuel Tuazon said.


“Good to know!” is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


Good To Know: Then and now - PSBank’s innovations for customers through the years

Good To Know

Technology has indeed changed and shaped the local banking landscape, enabling Filipinos to perform their financial transactions anytime, anywhere. Now, consumers have the convenient option of not going physically to the bank and waiting in line for a long time to do simple tasks such as cash withdrawals, money remittances, or even loan applications.

PSBank recognized these dynamic developments, and has released innovative products, platforms, and services over the years – most of which harness the power of digital technology – to give customers the ability to truly focus on the moments that matter to them.

Here are some ways the Bank has redefined modern banking capabilities and enhanced the experience of its customers, enabled through a full suite of future-ready services:

  1. Then: Lining up to deposit or withdraw
    Now: Seamless, on-the-go mobile banking

    In the past, you would have to go physically to a bank to transact. Today, you can manage your finances at any ATM nationwide. PSBank further upgrades your experience with Cardless Withdrawal – now you can withdraw cash at any PSBank ATM without a card. You can also already deposit eligible checks by just taking a photo of them using the PSBank Mobile App.

  2. Then: Going to the branch or an ATM to check account balance
    Now: Simply access PSBank Online or Mobile App to monitor funds

    Before, you would need to search for and line up at the nearest branch or ATM to check your balance. With PSBank Mobile App and Online (Internet Banking), you can easily check how much funds you have with just a few simple taps on your handheld device or clicks on your computer.

  3. Then: Going to a remittance center to send money
    Now: Easily send funds via PaSend

    Before, you need to go to a remittance center to transfer cash to your loved ones, family, and friends. Recently, PSBank launched its PaSend service, which lets you send instant cash using the PSBank Mobile App within minutes. Your recipients can withdraw this at any PSBank or Metrobank ATM, even if they don’t have an account with the Bank.

  4. Then: One week of waiting for feedback on your loan application
    Now: One-day loan approval through PSBank’s Online Loan Application Facility

    Usually, it takes a week or more to secure an approval on a loan, and you need to apply in person to qualify and proceed with it. With PSBank, approval confirmations only take 24 hours. Also, PSBank’s upgraded website has a loan calculator that can accurately compute the monthly amortization so you can effectively optimize your planning.

  5. Then: Settling bills through payment centers
    Now: Easy payments via PSBank’s platforms

    Having different billers meant you had to go to different payment centers to settle your obligations . Today, PSBank offers multiple ways to pay bills – via PSBank Mobile, PSBank Online, in addition to its wide network of ATMs and branches. You can settle your balances for utilities, credit cards, cable and internet, and so much more, 24/7.


“At PSBank, we are truly committed to constantly innovate – to significantly enhance the way our customers do their transactions. Through our mobile banking, online, e-payment, and cardless withdrawal offerings – which are just some of our customer-centric services – Filipinos can now focus on the things that matter to them, most especially, their families,” says Emmanuel Tuazon, Senior Vice President and Head of PSBank’s Marketing Group.

For more information, please visit www.psbank.com.ph. You may also download the upgraded PSBank Mobile App from Google Play Store or the Apple App Store.


“Good to know!” is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


Be Aware: How do you protect yourself from phishing?

Be very cautious of emails that are urging you to share confidential information or that contain alarming messages. Verify suspicious emails by contacting the institution or Bank mentioned in the email or letter to validate if the communication is legitimate. Do not immediately disclose the information being asked from you.
Never go to bank websites by clicking on links included in emails. Directly type the bank’s complete URL in your browser to ensure that you are visiting its correct and secured site. Websites should begin with “https” and your browser should show an icon of a closed lock.
Keep in mind that banks will never ask for confidential information such as passwords, PIN, card details, and personal information through email. Never respond to these requests.
Never share your personal or transactional information including account numbers, passwords, and PIN. Secure your personal documents and information, and avoid sharing them on your social media accounts.

Phishing is relatively hard to defend against, but the right amount of Internet access prudence and security awareness can go a long way in protecting your login credentials and sensitive data from being stolen by fraudsters," PSBank First Vice President and CISO Dan Duplito said.


“Be Aware!” is PSBank's consumer protection campaign that provides clients with the necessary information to protect them and their hard-earned savings against scams.


Good To Know: 5 Reasons Why You Should Try e-Payment

After all the big advances in technology, it’s no surprise that the banking industry has adapted to keep up with progress. Financial institutions have digitized processes and even developed modern, feature-packed apps to make services more accessible to an ever-growing customer base.

PSBank is one of these progressive financial institutions; as an industry leader, it continues to sharpen its focus to promote the utilization of electronic channels. Its efforts are in support of the Bangko Sentral ng Pilipinas’ goal to increase the adoption of digital transactions in the country.

The Bank’s recently-upgraded Mobile App, for instance, is designed for effective, safe, real-time banking – offering a full suite of innovative services with easy-to-navigate enhancements and security features that allow its customers to focus on the moments that truly matter.

Here are five reasons on why you should try out the PSBank Mobile App and its services, and make the switch to e-banking and e-payments today:

  1. It’s quick and easy. With just a few taps and scrolls on your smartphone, you can transfer funds, pay loans and bills, and perform other on-the-go transactions. Payments are always done in real time so your banking needs can be settled within minutes.

  2. It accepts payment for a wide range of services. The PSBank Mobile App can process payments for multiple services, including utilities, telcos, cable and internet, travel, credit cards, insurance, schools, and more. Through the App, users can also request for cash using PayMe, an innovation that allows the payment of dues to other users or the requesting of payment from others.

  3. It’s convenient. You can send money anytime, anywhere. You can send cash to friends and loved ones without ever having to go to a remittance center through PSBank’s PaSend service – now also available in-app. Beneficiaries can secure the funds fast simply by going to any PSBank or Metrobank ATM to withdraw. They don’t even need an account with the Bank!

  4. It’s affordable. Most of the App’s functions are free – and even its PaSend comes at a much lower cost compared to other remittance services. Each transaction is only PhP25, to be shouldered by the sender.

  5. It’s secure. The PSBank Mobile App offers a Touch ID feature so you can access your account through fingerprint recognition. An in-app, one-time password adds a second layer of protection for users.

"Security and ease of use have always been thought to be at odds with each other," shares PSBank First Vice President and Information Security Head Dan Duplito. "But in PSBank, we believe we found a good balance of the two in our PSBank Mobile App, providing accessibilty and ease to our customer's online banking experience while giving them peace of mind that their accounts are secure with us."

The Mobile App is just one of PSBank’s innovations to improve the banking experience of its customers. It also has made cardless withdrawals possible, enabling clients to easily get cash without an ATM card. The thrift bank also introduced “ATM Lock,” a security feature that protects one’s account to prevent fraudsters from making illegal transactions.

For more information on how PSBank’s Mobile App, its focused digital innovations, and flexible e-payment options can make your life easier, visit www.psbank.com.ph.


“Good to know!” is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


PSBank’s Net Income up 20% in Q3

Philippine Savings Bank (PSBank), the thrift-bank arm of the Metrobank Group, continued to make strides as it registered PhP813.0 Million in net income for the third quarter of 2019 alone, a 20.1% increase versus the same period last year. This translated to a year-to-date net income of PhP2.2 Billion, up by 8.4% in the first nine months of 2019 versus 2018.

The Bank’s strong financial results were supported by a 9.3% growth in its core revenues, composed of interest income and fee-based income. Its earnings translated to an annualized return-on-assets of 1.2%.

PSBank’s loans and receivables rose by 6.4% year-on-year to PhP162.1 Billion, from PhP152.4 Billion fueled by its Auto and Mortgage loan offerings. Notwithstanding the growth of its loan portfolio, the Bank was able to consistently manage asset quality with non-performing loans ratio kept low at 2.7%. Its Total Capital Adequacy Ratio was at 17.4% while its Common Equity Tier 1 Ratio (CET1) was at 16.6%. Both are above the minimum required level set by the Bangko Sentral ng Pilipinas (BSP).

On the funding side, low-cost deposits increased by 6.7% year-on-year to PhP56.9 Billion from PhP53.3 Billion, while total deposits went down by 8.4% at PhP181.1 Billion from PhP197.7 Billion the same period last year as the Bank continues to re-balance its funding mix to focus on retail and alternative sources.

“The encouraging results we’ve reaped are underscored by a bank-wide mindset built on purposeful innovations, enhanced operational efficiencies, and firm decisions backed by data analytics and better understanding of our customers. As we enter the homestretch of 2019, we are even more motivated by these positive developments, and continue to be inspired by our achievements and recognitions,” PSBank President Jose Vicente L. Alde said.

Recently, PSBank bagged the highest awards at the 2019 CX Asia Excellence Awards in Singapore – Gold Award for “Best Customer Experience” and “Best Digital Experience.” The Bank also received an “Award of Merit” at the 17th Philippine Quill Awards for its “Be Aware!” and “Good to Know” campaigns which are in support of the BSP’s financial consumer protection initiatives.

PSBank also released the newest version of its PSBank Mobile App. Aside from having a fresh look, the upgraded app is packed with new functionalities and services including PSBank PaSend remittance service and Mobile Check Deposit.

The Bank currently has 250 branches and 559 ATMs nationwide.


PSBank Wins Big at the 2019 CX Asia Awards

PSBank receives the Best CX Award; Ms. Mary Jane Valero, PSBank First Vice President and Head of Customer Experience and Human Resources, together with Mr. Rex Jardinero, PSBank Head of People Development, is joined by lead-judge Mr. Alain Boey, Chief Transformation Officer of Malaysia's Media Prima Berhad.


Marina Bay Sands, Singapore
– Testament to its longstanding mission of being a bank that always puts its customers first, Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group, bagged 5 prestigious trophies at the recently-concluded 5th Customer Experience (CX) Asia Excellence Awards, including the top and final prize of the night – a Gold for the ‘Best Customer Experience’ in Asia Pacific – a feat that officially distinguished it as the most-awarded company for 2019, out of 148 organizations that submitted a total of 245 entries for the inter-regional recognition program.

In giving the most coveted prize to PSBank, the panel of judges says, “Philippine Savings Bank’s commitment to adopt customer experience as a management strategy is very impressive. The number of initiatives, as well as the size of investment and implementation, show very well how committed the Bank is to drive transformation across all aspects of the organization – from developing employees as CX Champions, to digital innovation, and to organizational transformation!” It adds, “The outcomes of these initiatives have been fantastic across all channels with tangible success.”

PSBank secures the Best Digital Experience Award; the PSBank team is joined by another lead-judge — Akira Mitsumasu, Japan Airlines' VP for Global Marketing.


The Bank also won Gold for having the ‘Best Digital Experience,’ among all participating organizations, a solid affirmation of its successful digitization and automation efforts; a Silver for having the ‘Best CX Team,’ an award that it has received for the 2nd consecutive year since 2018; and a Bronze for having the ‘Best Social Media Experience’ – evidence of how it has successfully utilized the social media platform not only as a means to engage, but also to generate business and transform followers into brand ambassadors, all while efficiently managing communication resources.

In addition to these timely and impressive accolades, completing its ‘five-out-of-five’ goal, the Bank also received an honorary mention for its efforts in employee engagement – a discipline very much at the core of the Bank’s business, most especially as it nears its 60th Anniversary in 2020.

Ms. Mary Jane Valero, PSBank First Vice President and Head of Customer Experience and Human Resources, proudly shares, “These awards truly stand for what we consider most important at PSBank – our customers and our own people. Our efforts are dedicated to them, and are underscored by a continuous desire to innovate – a deliberate approach that has become both our way of life and our business strategy. Receiving these awards in the international stage this year is only the beginning of many, many more exciting milestones and developments for PSBank.”

The CX Asia Excellence Awards is an annually-held recognition ceremony that celebrates companies, organizations, and individuals who have ‘exceeded industry standards’ in their respective customer experience efforts, and have exemplified world-class thinking, creativity, and execution across a broad range of customer experience functions. It is PSBank’s 4th year to participate in the awards program since the year 2016.


Now Available: Deposit Checks Via PSBank Mobile App

Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group proudly unveils its Mobile Check Deposit service to the public – just one of the new offerings available in its upgraded mobile app.

The Mobile Check Deposit facility (service) allows PSBank Mobile Banking clients to deposit eligible local peso checks by simply taking a photo through its upgraded mobile app, now at its 4th upgraded version.

This service is free-of-charge and is part of a series of digital initiatives of the Bank, consistent with its commitment to make banking easy, simple, reliable, and secure.

Existing clients who maintain a total deposit relationship balance of at least PhP50,000 will be eligible to use the Mobile Check Deposit service.

Customers will have to access their account via the App, and select “Deposit Check.” Users will be then be presented with the Terms and Conditions, which they will need to agree with prior to using the service. Customers shall indicate the valid target account where the check will deposited to, after which they will be prompted to take and submit a photo of the front and back of the check.

After successful clearing by the Drawee Bank, the funds will be made available for use.  Guidelines and reminders are also provided in-app to guide first-time users.

PSBank’s cut-off times will apply – checks received prior to 3:00 PM will be processed on the same banking day; while those received after, and during weekends or holidays will be processed on the next banking day.

PSBank’s Senior Vice President and Marketing Group Head, Emmanuel Tuazon says “We’re truly very happy to offer this innovation to our customers, as we firmly believe that it affirms their evolving mobile banking needs. With the Mobile Check Deposit service, along with our other products and services, our ever-growing client base will now have the time to focus on the moments that matter.”

PSBank clients are invited to update to Mobile 4.0 to enjoy this new offering.


PSBank Upgrades its Website for a New Customer Experience

Driven by a strong desire to provide an upgraded experience for its customers, the Philippine Savings Bank (PSBank) unveils its upgraded website – fresh with a completely new look and feel, and packed with an expanded suite of easy-to-navigate functionalities.

The redesign-update of the site is part of the bank’s innovation journey, and is reinforced by the Bank’s resolve to be at the forefront of keeping things easy, simple, and reliable.

PSBank customers will now be able to navigate through the site with ease, made possible by a friendly interface that’s viewable on a wide range of screen sizes and browsers. Improved functionality and security systems have likewise been reinforced in the platform, granting an amplified level of usability.

With these new and thoughtful enhancements, the Bank helps its clients to have the time to focus on moments that matter.

Emmanuel Tuazon, Senior Vice President and Head of PSBank’s Marketing Group, says that the bank wants to drive more of these positive banking transformations across all platforms as a concrete way to affirm and address the digital lifestyle preferences and needs of its clientele across its wide network.


PSBank’s Solid 1H 2019 Performance Nets PhP1.4B

Makati, Philippines – Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group, saw its net income increase by 2.5% to PhP1.4 Billion in the first half of 2019 from PhP1.3 Billion in the same period last year – a nod to a strong performance backed by consistent growth in its consumer lending portfolio and dedicated efforts to boost operational efficiencies.

The Bank’s loans and receivables increased by 6.8% to PhP160.8 Billion from PhP150.5 Billion in 2018. Auto and mortgage loans continued to be the main contributors for growth in consumer lending, while the increase in SME loans reinforced growth in commercial lending. As PSBank saw its lending portfolio grow, the Bank managed to keep non-performing loans (NPL) in check, with its net NPL ratio at 2.8%, better than the previous quarter’s 3.1%.

Total interest income rose by 8.6% to PhP8.6 Billion, from PhP8.0 Billion year-on-year; while other operating income - which includes net service fees and commissions - registered a 16.2% increase to PhP1.7 Billion from PhP1.4 Billion in 2018.

PSBank President Jose Vicente L. Alde said that the bank attributes these successes to strategic initiatives that are focused on excellent customer experience and digitalization.

“The sustainability of our revenues coming from our consumer loans, supported by a bank-wide mindset of increasing productivity via process streamlining and automation, truly helped us generate strong financial results for the first half of 2019. Our customer-centric and technology-driven approach is a blueprint that will help us prepare for the future,” Mr. Alde shared.

PSBank’s total deposits were lower at PhP179.4 Billion from PhP200.1 Billion in the same period last year, as the Bank re-balanced its funding profile to emphasize more on retail deposits and alternative funding sources. Low-cost deposits on the other hand were up by 4.5% year-on-year reaching PhP55.9 Billion from PhP53.5 Billion.

PSBank was also able to raise PhP6.3 Billion in its Peso Fixed Rate Bond offering last July 1, 2019 – the proceeds of which will give PSBank an opportunity to access long-term funding as it further expands its consumer banking business.

The Bank’s Total Capital Adequacy Ratio was at 18.6% while its Common Equity Tier 1 Ratio was at 16.1% - both being above the minimum level set by the Bangko Sentral ng Pilipinas (BSP).

Complementing the Bank’s strong financial results are a number of awards given by the BSP: a Pagtugon award, in acknowledgment of PSBank’s excellence in responding to customer concerns referred by the BSP, an honor which the Bank has received three times prior; an Outstanding Partner in Digital Transformation award, given for its favorable adoption of a tech-driven strategy which improved process efficiencies, optimized operational costs, and redefined customer banking experiences; and finally, special citations for its Prudential Reporting Innovation and Children’s Savings Mobilization.

“With all these favorable results we’ve been able to accomplish in the first half, we are maintaining a positive outlook for the rest of the year, and we look forward to continue building PSBank as an institution of trust, confidence, and resiliency – one committed bank dedicated to improving the lives of our customers,” said Mr. Alde.


PSBank’s Sixth Sense Wins at the 2019 PANAta Awards

PSBank recently won a Bronze “Brand Builder” award for Excellence in Brand Positioning at the 2019 PANAta Awards – the premier industry recognition program of the Philippine Association of National Advertisers (PANA) – for its highly-successful Sixth Sense campaign, which effectively positioned how easy and fast it is to get a home loan with the bank.

The short film-driven campaign, which was launched online and on TV, received an abundance of positive feedback for its creative, humorous, and effective attempt to communicate how clients can overcome the fear of a long waiting time for loan approval, through PSBank’s one-day credit decision capability.

The showcased material, developed in partnership with Seven AD, featured some of the Philippines’ familiar mythical figures, and presented them as “lesser fears” compared to the real nightmare of waiting for a credit decision, which Filipinos encounter during the loan application process - a problem now addressed through PSBank’s service.

PANA, affirming how the campaign showcased the brand strength and distinctive “simple and reliable” personality of PSBank, conferred the distinction in a gala well-attended by leaders, movers, and shakers in the industry.

PSBank’s Senior Vice President and Marketing Group Head Emmanuel Tuazon, together with Seven AD and the Bank’s Marketing and Public Relation Division (in picture) receives the award from PANA’s top officers.

PSBank was also recognized as a finalist in the Internal Communications category for its Innovolution / InnovCup campaign, where Workplace by Facebook was utilized as a primary channel to secure fresh ideas that spark transformative change – reinforcing the value and benefits of strengthening a culture of innovation among its 3,000+ employees.


PSBank Forays into Bonds with PhP6.3 Billion Issue

In the photo are (L-R): First Metro Investment Corporation President Rabonni Francis Arjonillo, Philippine Savings Bank (PSBank) Senior Vice President and Treasurer Perfecto Ramon Z. Dimayuga, Jr., PSBank President Jose Vicente L. Alde, PDS Group President Ma. Theresa B. Ravalo, Philippine Dealing and Exchange Corp. (PDEx) President and Chief Operating Officer (COO) Antonino A. Nakpil, Standard Chartered Bank Chief Executive Officer Lynette Ortiz, and Metropolitan Bank and Trust Company Assistan

24 July 2019, Makati Philippines – Philippine Savings Bank (PSBank) lists its Fixed Rate Bonds Due 2021 with a total issue size of PhP6.3 Billion; approximately twice its initial target of PhP3 Billion.

With a quarterly coupon rate of 5.6% p.a., this issue hikes the year-to-date total of new listings on PDEx to PhP234.14 Billion; and the total tradable corporate debt instruments listed on PDEx to PhP1.23 Trillion, a 17% increase from end 2018.

PDEx President and COO Antonino A. Nakpil stated that: “Over the past nine months, the bank bonds segment has already generated PhP224.72 Billion worth of issues. Because of active market makers, interest has picked up in the secondary market as these instruments may also present as alternative investments within the interbank money market. The market making activity in this segment, outside of the traditional GS environment, is certainly a great feature that PDEx would like to see extended to the rest of the corporate bond market segments. This is a good development and one which PDEx will actively support to further blossom.”

PSBank President Jose Vicente L. Alde remarked: “We express gratitude to all our partners for making our first-ever bond issuance a success. We would also like to thank the investing public for their trust in the PSBank name, which has resulted in this overwhelming market reception. Indeed, it is a testament of confidence in our business initiatives, which we hope will continue to take the bank to a higher level of growth and share of market.”

This issuance is the first tranche of the PSBank’s PhP40 Billion funding program supporting business expansion. This foray into bonds follows PSBank’s two previous Long-Term Negotiable Certificates of Time Deposit (LTNCTD) listings in 2017 and 2018.


BSP Recognizes PSBank for Top-Quality Customer Service Grants the Bank its 4th Pagtugon Award

Pagtugon Award. In photo (L-R) BSP Monetary Board Member V. Bruce Tolentino, PSBank First Vice President and Customer Experience and People Development Group Head Mary Jane Valero, PSBank President Jose Vicente L. Alde, and BSP Governor Dr. Benjamin Diokno.

The Bangko Sentral ng Pilipinas (BSP), at its recently-held 2019 awards ceremony and appreciation event for stakeholders, once again recognized Philippine Savings Bank (PSBank) for its outstanding customer focus and service – granting the thrift-bank arm of the Metrobank Group its 4th Pagtugon award since 2015.

The award underscores the bank’s commitment in responding to, and addressing customers’ concerns referred by the BSP. This accolade also affirms PSBank’s longstanding mission to be at the forefront of excellence in the industry, where customer-centricity guides and fuels all its initiatives, products, services, and strategic innovations.

Outstanding Partner in Digital Transformation Award. In photo (L-R) BSP Monetary Board Member V. Bruce Tolentino, PSBank Senior Vice President Marketing Group Head Emmanuel Tuazon, PSBank President Jose Vicente L. Alde, and BSP Governor Dr. Benjamin Diokno.

In the Thrift Bank category, The BSP also awarded PSBank for being an “Outstanding Partner in Digital Transformation” for its effective adoption of digital strategies, which integrate improvements in processes and procedures, changing and shaping customer journeys with the use of technology.

PSBank was also recognized as a finalist in two other categories. It was considered for the “Special Citation for Prudential Reporting Innovation” for the bank’s participation in the Financial Institution Portal pilot run, and for the “Outstanding Partner for Children’s Savings Mobilization” due to its consistent initiatives to develop the habit of saving among the youth, through the Banking on Your Future (BOYF) Kiddie and Teen Account Program.

PSBank President Jose Vicente Alde, in a special message, said that these awards are testament to the bank’s goal of providing an empowered customer experience for its clients at every encounter, which in turn inspires confidence in the institution.

“At PSBank, our customers always come first. With a deep understanding of their rapidly-evolving needs and agile lifestyles, we work with purpose to ensure that we are there to offer them the best products and personalized services, at every step of the way. This approach forms part of our mission as we continue to break ground in the industry.” Mr. Alde said.


PSBank conferred Philippines Best Employer Brand Award for the 2nd time

Presenting the Best Employer Award to PSBank Vice President and Human Resources Group Head Mark Lord Limson (right) is Philippine National Bank First Vice President and Corporate Treasurer Maria Paz Lim (left), during the 2019 Best Employer Brand Awards held recently at Dusit Thani Hotel in Makati City.

Philippine Savings Bank (PSBank) was recognized anew as a preferred company to work for in the country and was conferred the Philippines Best Employer Brand Award for the second time. PSBank also won the award in 2018.

The award, which was given by the World HRD Congress and Stars of the Industry Group, is in recognition of the Bank’s ability and efforts in attracting talents, talent retention, and developing programs centered on providing employees opportunities for learning, holistic growth and employee empowerment.

“We are truly honored to be recognized once again as the country’s best employer at the prestigious Philippines Best Employer Brand Awards. This serves as a testament to the Bank’s strong commitment to employee empowerment and enrichment. It also inspires us to further develop innovative programs to keep our employees happy and highly engaged,” said PSBank Vice President and Human Resources Group Head Mark Lord Limson.

The Best Employer Brand Award is organized by the Employer Branding Institute, a virtual organization wherein senior leaders in Human Resources (HR) connect with each other in the cyber space to share the best practices in Employer Branding. They recognize the country’s top organizations that contribute to talent management, talent development, and talent innovation. The key criteria used in selecting winners include translating and combining vision with action, integrated with HR strategy, and building line to mesh HR strategy with business and cultivating competencies to enable the organization to be future-ready.


PSBank Raises PhP 6.3 Billion in an Oversubscribed Fixed Rate Bond Offering

Philippine Savings Bank (PSBank), the thrift banking arm of the Metrobank Group, has decided to cut short the offer period for its maiden Peso Fixed Rate Bond issuance to July 5, 2019 from the original July 17, 2019 due to strong demand.

The Bank raised PhP6.3 Billion from the offering versus the planned initial target issue size of PhP3.0 Billion. The 2-year Peso Fixed Rate Bonds was priced at 5.6% per annum with quarterly interest payments. The Bonds will be listed in the Philippine Dealing and Exchange Corporation (PDEX) on July 24, 2019.

“We were overwhelmed by the market reception to our bond offering with strong interest from both institutional accounts and retail investors. In just 5 days, the total orderbook was 4 times oversubscribed allowing us to significantly upsize the transaction to PhP6.3 Billion. This is solid proof of the trust placed in PSBank as an institution as well as the confidence of the market in the various business initiatives we have been undertaking to further the growth of the Bank,” PSBank President Jose Vicente L. Alde said.

This first tranche is part of PSBank’s PhP40 Billion funding program. This shall give the Bank an opportunity to access long-term funding as it expands its consumer banking business. It likewise seeks to diversify the Bank’s funding base.

Parties to the bond offering are: Standard Chartered Bank as Sole Arranger and Selling Agent; Metrobank and First Metro Investment Corporation as other selling agents; Philippine Dealing and Trust Corporation (PDTC) to serve as registry and paying agent of the issuance; Picazo Buyco Tan Fider and Santos as transaction counsel; and Development Bank of the Philippines as Trustee.

For the first quarter of 2019, PSBank posted a double-digit growth of 10.3% year-on-year in net income at PhP680.7 million. Its consumer loan portfolio expanded by 6.8% year-on year to close PhP159.3 billion.


Be Aware: 3 Common Types of Scams You Should Be Aware Of

Philippine banks have been ramping up their digitization efforts to serve their consumers faster and make banking simpler and secured for them. However, this improvement isn’t without risks. As banks innovate and enhances the security features of their products and services, scammers also advance in the technology and methods they employ.

Philippine Savings Bank (PSBank) believes that being aware of the most common scams – how they are done and how to avoid them – can help you to protect yourself from becoming victims.

Through its Be Aware campaign, PSBank shares three common scams you may come across:

Pharming/Phishing

Pharming or Phishing is when scammers fraudulently obtain sensitive information from you through the use of fake websites by “poisoning” your browser’s ability to map a website domain to the legitimate banking site. Scammers do this by installing malware on your computer or device (from visiting their malicious websites or downloading their infected files) that redirects your browser traffic to a fake or phishing site of the hacker.

To protect yourself from this type of scam, avoid clicking on links or downloading attachments from suspicious emails and always check the URLs (website address) carefully. Legitimate online banking pages that protect your login details start with “https://” -- the “s” means site is secure with SSL or TLS encryption. There are also cases where cybercriminals use domains that looks the same as the legitimate site by changing letter(s) or placing special characters. For example, a malicious link points to “http://www.psbankon1ine.com.ph” where the letter “l” is replaced by the similar-looking number “1”.

Vishing

Have you ever received a call asking for sensitive details about your account or asking you to confirm your account information? This is called vishing. In vishing, fraudsters use anonymous mobile or telephone numbers and fabricate “stories” to convince you to provide confidential and financial information.

Avoid becoming a victim of this scam by keeping in mind that banks and government agencies will never ask for your card number, ATM PIN, CVC2 / CVV code, username, and/or password over the phone. Call the the bank’s official customer service hotline to report suspicious calls and text messages. Lastly, do not forget to always verify the identity of people claiming to be your relative or friend as well as unanticipated calls or messages from institutions.

Skimming

ATM Skimming is like identity theft where fraudsters steal the information specifically stored in your ATM card and create a counterfeit copy of your ATM to withdraw your hard-earned money in the bank.

In this type of scam, fraudsters install skimming devices such as a card reader and a tiny camera in the ATM to capture and steal your card data and your PIN code. Portable card-skimming devices the size of a matchbox are also used by fraudsters in restaurants or gas stations to copy your card data and CVC / CVV details.

When using an ATM, always inspect the unit for skimming devices before inserting your ATM card. Always cover your hand when keying in your PIN and do not entertain strangers when doing your ATM transactions.

As an additional layer of security and protection for its clients, PSBank put in place the ATM Lock feature which the clients may activate through either PSBank Mobile or PSBank Online any time. Locked ATM cards may not be used for any ATM, point-of-sale, or online transactions that require the card number. This way, the ATM card becomes useless should it fall into the wrong hands.

Regularly monitor your bank account through the banks’ online and mobile banking facilities. If you notice any unauthorized transactions, immediately report it to your bank customer service hotline or to their nearest branch.

“As security technology improves in banks, fraudsters and hackers will increasingly resort to targeting the customers. But if you practice basic security when conducting online banking or simply know how to keep your personal information private, these simple precautions goes a long way into protecting your bank accounts,” said PSBank First Vice President for Information Security and CISO Dan Duplito.

PSBank’s Be Aware! campaign aims to provide clients with the necessary education that will protect their hard-earned savings against scams. It is also in support of the Bangko Sentral ng Pilipinas’ push for Financial Consumer Protection.


PSBank Offers 5.6% p.a. Peso Fixed Rate Bond

Philippine Savings Bank (PSBank), the thrift banking arm of the Metrobank Group, is raising at least PhP3 Billion in Peso Fixed Rate Bonds from July 1 to 17, 2019. The 2-year bond is priced at 5.6% per annum with interest payments made every quarter and full principal paid out at maturity in 2021.

“We have always been on the lookout for opportunities to diversify our funding sources. Given market developments, we believe that this bond issuance is properly timed to provide potential institutional and individual investors with an alternative investment to lock-in their funds at a high yield and for a relatively shorter tenor. Proceeds from the fund-raising exercise will support PSBank’s initiatives in expanding its consumer business as the bank gears up to provide innovative banking solutions and services,” PSBank President Jose Vicente L. Alde revealed.

The PSBank Peso Fixed-Rate Bond requires a minimum investment of PhP500,000 and in multiples of PhP100,000 thereafter. The bond will be issued and listed on the Philippine Dealing and Exchange Corp. on July 24, 2019. Authorized selling agents are PSBank, Metrobank, and First Metro Investment Corporation. Standard Chartered is the sole arranger and likewise selling agent for this bond issuance.

Even as the banking industry was challenged by a volatile interest rate market in the first quarter of 2019 with rates only observed to be easing by the middle of this year, PSBank managed to post a double-digit growth of 10.3% year-on-year in net income to close the period with PhP680.7 million. Its predominantly consumer loan portfolio expanded to PhP159.3 billion, up 6.8% from the same period last year.

PSBank was recently given an issuer rating of PRS Aaa (corp.) by the Philippine Rating Services Corporation (PhilRatings). A company rated PRS Aaa (Corp.) has a very strong capacity to meet financial commitments relative to that of Philippine corporates. PRS Aaa (corp.) is the highest corporate credit rating assigned on the PRS scale.

This bond issuance follows a highly successful offering last year of Long Term Negotiable Certificates of Deposit, Stocks Rights Offer, and Medium-Term Fixed-Rate Notes which generated PhP5 billion, PhP8 billion, and PhP3 billion in funds respectively. PSBank recently launched an innovative remittance service PaSend which enables its mobile users to send Cash to anyone 24/7 for withdrawal in any PSBank or Metrobank ATM nationwide. This service seeks to tap the unbanked segment of the market, and promote financial inclusion.


PSBank unveils PaSend - an easy, secure, affordable way to send Cash to anyone 24/7

Philippine Savings Bank, the thrift banking arm of the Metrobank Group, unveiled PaSend, a service that allows PSBank depositors to conveniently send instant cash 24/7 to relatives and friends via the PSBank Mobile App, and which can be withdrawn by the intended recipient from any PSBank or Metrobank ATM.

The service is at a minimal cost priced competitively versus other domestic remittance platforms, and does not even require the recipient to have an account with PSBank. As such, this new service will benefit even unbanked Filipinos or those who don’t have deposit accounts and may have the need to mobilize funds in the form of cash.

To avail of the Bank’s PaSend service, customers will have to access their accounts via the PSBank Mobile App and select the “Pa-Send” option. The sender will be prompted to provide the following details: PSBank source account, amount to be sent / remitted, a one-time nominated 4-digit number as PIN for the specific PaSend request (PIN1) and the beneficiary’s full name and mobile number.

After some process of validation, the Bank approves the transaction request and will automatically send to the intended beneficiary’s mobile number a one-time system-generated 6-digit PIN (PIN2) together with the remittance amount specified by the sender. To complete the transaction, the sender will have to convey or advise the one-time self-nominated PIN1 to the beneficiary who will then have to go to a PSBank or Metrobank ATM to get the cash via PaSend / Cardless Withdrawal option. Withdrawal of the funds will automatically generate for the sender appropriate email and/or SMS notifications confirming the completion of the transaction request.

A sender can send amounts in multiples of 100 with minimum set at PhP200 and maximum at PhP5,000 per transaction. No partial withdrawal is allowed, and the recipient must complete the transaction within a specific time period. PaSend transactions are subject to daily and monthly limits on both sender and beneficiary as applicable. PaSend processing fee is minimal and non-refundable. The fee for ATM cash withdrawal is free for PSBank ATMs standard ATM fees apply for those using Metrobank ATMs. All fees are for the account of the sender.

“Around 77% of Filipinos do not have a bank account and while we are one with the industry in efforts to enhance financial inclusion in the country, the PaSend service hopes to address the growing need for a low-cost cash remittance service that will cover even those without an existing deposit account.,” PSBank Senior Vice President and Marketing Head Noel Tuazon said.

PaSend is just one of the various digital initiatives of PSBank consistent with staying true to its brand promise of keeping things “simple and maaasahan”.

PSBank PaSend Frequently Asked Questions


6 Reasons Why it is Wise to Open a Bank Account

The Bangko Sentral ng Pilipinas (BSP) recently released the “State of Financial Inclusion in the Philippines” report which revealed that the number of deposit accounts in the country has increased by 6.8 percent to 57.1 million in 2017 from 53.5 million in 2016.

The report also noted that the BSP’s effort to grow banking offices nationwide resulted in an increased number of consumers becoming part of the formal financial system. This only shows that more and more Filipinos now are inclined to savings.

Philippine Savings Bank (PSBank), the thrift banking arm of the Metrobank Group, through its “Good to Know!” campaign, shares a few benefits of owning a deposit account:

Your money is safe and secure in banks. The obvious benefit of saving money in banks is that it eliminate the temptation of spending it. More importantly, the money you place in a bank account is safe and secure as all Philippine banks are closely monitored, supervised, and regulated by the Bangko Sentral ng Pilipinas.

Your money in the bank is insured. All legitimate Philippine banks are members of the Philippine Deposit Insurance Corporation (PDIC). PDIC is a government agency created to protect depositors in the event a bank fails and can’t refund their customers’ money. If, for any reason, like rare cases where a bank closes, a bank is unable to reimburse its customers, the PDIC steps in, repaying each depositor up to PhP500,000.

You can choose from various types of accounts according to your needs. Banks have many types of savings accounts depending on your need. One can open an account with a passbook, an ATM card, a checkbook or all three in a single account. There are also accounts for kids to help parents teach their children the value of saving at an early age.

Your money earns interests in banks. Everyone knows that the money one keeps at home will remain the same after a few years, while those deposited in banks will grow. Although this may be a given, people seem to always forget this simple fact. Savings accounts in banks earn from 0.10% to 1.56% interest per year. If you place your money in a fixed-term deposit, such as PSBank Time Deposit, you get to enjoy higher interest rates in as fast as 30 days for an initial placement of PhP10,000 only. You could even get higher earnings when you place your money in investment instruments such as Money Market Funds. With PSBank Money Market Fund, you can start investing for a minimum of PhP10,000 and you can grow your funds by adding to your account a minimum of PhP5,000, anytime.

You can access your bank account and monitor your transactions anytime, anywhere. You can still go to your home branch to do your banking transactions, but these days, you can access your account whenever you need to and wherever you are. You may inquire your account balance and view transaction history using the bank’s ATMs here in the Philippines and abroad, or in the comfort of your home or office through their online or mobile banking facilities.

You can conveniently do other transactions anytime, anywhere. Banks offer other services that make life more convenient. These include paying bills, transferring funds, applying for loans online, among other things, using the bank’s electronic channel facilities.

PSBank made the transfer of funds between PSBank and other banks easier via InstaPay and PesoNet, which are available through PSBank Online or the PSBank Mobile app. PESONet and InstaPay, the two payment schemes under the National Retail Payment System (NRPS), allow seamless, secure and reliable electronic fund transfers and payments at a minimal cost


"Good to Know!" is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


Email 2019-011: New Year, bigger needs? Simple lang yan sa Flexi Personal Loan!

Email 2019-011


Email 2019-010: Start your New Year right!


Finding a diamond in the rough: Tips on purchasing pre-owned homes

A property seeker is always hesitant when it comes to buying second-hand homes. This is because such properties could eventually cost you a fortune in renovations if you are not cautious.  

Spare yourself from possible buyer’s remorse. PSBank, through its “Good to Know” campaign, help you spot a gem among wide choices of pre-owned houses with these tips:

Know where to look.  The best places to find pre-owned real estate properties for sale are banks and local government institutions such as the Home Development Mutual Fund or PAG-IBIG.  Check out their website and you’ll find the best property deals.  There are also property auctions that these institutions organize.  Some properties not normally listed in their websites are being auctioned here.
Schedule a visit or inspection.  Determine the real condition of the house yourself by asking a professional inspector for help.  Check if the basic structure, floor plan and infrastructure remain sturdy and durable. Ensure that there’s electrical and plumbing system installed, rooms are well-proportioned and there are no bad cracks or serious leaks. A great buy would be one with no major fixes and you’ll be able to move in to your new home soon.
Consider the location. The location is just as important as the house itself. If it is located within a good school system, a nearby transportation, market or grocery, then finding a home priced to accommodate the necessary updates could be a good deal.
Verify documents. Check the title and latest property tax receipt. The title will not only tell you how old the property is but it will also let you know if the property had a chain of previous owners.
Check the market value of the property.  To ensure that you will not be paying more than you should, go through the current price trends and get an estimate or seek an expert to help you evaluate the second hand property against similar properties in the area.

Buying an excellent pre-owned property or a second-hand home entails lots of patience and due diligence. However, getting it for a bargain price should be more than enough motivation and be able to convince you that what you purchased is more than what you paid for.  You really just need to know where to look.

PSBank is currently offering significant discount on its already low-priced pre-owned real estate properties for sale.

Buyers looking for quality and affordable pre-owned condominium units, houses and/or lots will enjoy 20% to 25% discount on selected properties when they purchase from December 4, 2018 to March 4, 2019.

Aside from this great deal, you are assured of “clean” pre-owned properties for sale.  This means that each property in PSBank’s list of Real Estate Properties for Sale has a registered title and a tax declaration consolidated under the Bank’s name.  Plus, all properties are free from any legal issues and are already in the possession of the Bank.

To avail of the promo, you simply need to submit a completely filled-out Offer to Buy form and Buyer’s Information Sheet to PSBank Asset Sales Department, at any nearest PSBank branch, or via the Bank’s accredited brokers.  You also have the option to make their purchase in cash or by applying for a PSBank Home Loan with Prime Rebate.

PSBank Home Loan with Prime Rebate offers low interest rates, convenient payment modes, and flexible payment terms.  Applicants will also get a credit decision within five banking days or less via SMS.  Borrowers can also save money by paying early or before the due date or by paying more than their monthly loan amortization.  PSBank Home Loan has the Prime Rebate feature allowing home loan clients to earn rebates in the form of “interest discount” on any advance or excess payments made on the loan. Over time, clients could use the rebates to lower the loan principal, shorten the loan term, or even both.

Check out the list of properties and download the forms here.

For more information on the promo, you may call the following:

  • Properties located in Metro Manila, Rizal, Visayas and Mindanao: (632) 885-8208 local 8990
  • Properties located in North Luzon: (632) 885-8335
  • Properties located in South Luzon: (632) 885-8208 local 8016

"Good to Know!" is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.



Governing Regulations for Reference



FAQs on Extended ECQ - Grace Period on Loan Payments


PSBank Registers Q1 2020 Net Income of PhP646.2 Million

Philippine Savings Bank (PSBank), the consumer banking arm of the Metrobank Group, recorded a net income of PhP646.2 million for the first quarter of 2020. Net interest income grew 21.8% to PhP3.2 billion versus the same period last year while net service fees reached PhP458.1 million. Net Income for the first quarter of 2020 is lower by 5.1% on increased credit provisioning.

Total loan portfolio as of the first quarter of this year grew by 3.6% to PhP165.0 billion coming from the strong demand in the first two months of this year prior to the Enhanced Community Quarantine (ECQ) period. This contributed to total assets growth of 1.8% year-on-year to PhP240.3 billion. Low-cost deposits improved by 10.2% reaching PhP60.6 billion. Gross non-performing loans is stable at 3.7%.

PSBank’s balance sheet remains strong with capital of PhP34.8 billion. The Bank’s total Capital Adequacy Ratio (CAR) of 17.2% is well above the regulatory minimum of 10%.

“PSBANK has a strong balance sheet and capital position coming into this unprecedented situation. Cognizant of the potential impact of the pandemic to the economy, we decided to exercise prudence by increasing provisions to 150% versus previous year. During the quarantine period, the Bank continued to operate 80% of its branches while keeping in place precautionary measures to ensure that our customers and employees are safe. Both customer and IT support were further strengthened to keep our online banking services available 24/7, this being the alternative banking channel during these times,” PSBank President Jose Vicente Alde said.

To assist customers during this period, the Bank put together an easy-to-use ‘Quick Customer Enquiries’ module in its website which shows information on daily branch schedules, fraud protection tips, loan payment grace periods, and how-to guides on banking services. PSBank ensured the availability of safe and convenient digital banking services for customers to still do their banking transactions: Check deposit using the PSBank Mobile Check Deposit facility launched in September 2019; Mobile and Online fund transfers via InstaPay and PESONet; PaSend for mobile cash remittances withdrawable from over 1,000 combined PSBank and Metrobank ATMs nationwide; payment of bills via mobile or online; and 24/7 cash availability in PSBank ATMs. PSBank likewise made it easy for customers to reach the bank through various communication platforms: Chatbot “ISSA” via FB Messenger (Interactive, Speedy & Simpleng Assistant) for quick queries; “LiveChat” if customers wish to interact with our Customer Associates; and our 24/7 Customer Experience Hotline for phone-in concerns.


Grace Period for Loan Payments and Waived InstaPay & PESONet Fees

Dear Valued Customers:

We fully understand your concerns, and we hear you.

Amidst the challenges we are all facing with COVID -19 and consistent with our Simple Lang, Maaasahan service promise, we are providing assistance to our valued customers as we believe that health and safety should be the focus of everyone during these trying times.

A 30-day grace period on loan payments will be extended to qualified Auto, Home, and Personal Loan clients. Qualified borrowers will be notified via email of the details.

We are also WAIVING FEES on FUND TRANSFERS to other Bank accounts made via InstaPay and PESONet effective March 18, 2020 until further notice.

Thank you for your continued trust and confidence.

It is our prayer that this difficult situation shall end soon. Stay safe. Stay home.

Your PSBank Family


PSBank’s Net Income Climbs to PhP3 Billion

PSBank’s Net Income Climbs to PhP3 Billion

Philippine Savings Bank (PSBank) registered PhP3.03 Billion in net income in 2019, up 13.8% from PhP2.66 Billion in 2018. This translated to a return on equity of 10.3% and a return on assets of 1.3%.

The Bank’s profits came from the growth of both its core net interest margin and other operating income, supplemented by upsides from operating efficiencies. PSBank’s revenue grew 2.8% year-on-year, from PhP14.20 Billion in 2018 to PhP14.60 Billion in 2019; while operating expenses, excluding the provision for impairment and credit losses, amounted to PhP8.91 Billion, PhP256.89 Million or 2.8% lower versus 2018.

“The Bank’s strategy on core growth brought positive results despite the volatile environment in 2019. Challenges were met head on, reinforced by significant contributions from all the Bank’s business units. We had big wins during the year as we were able to focus on operational efficiency and sustained cost discipline across the organization. 2019 was also marked with the introduction of new digital initiatives, such as PaSend and Mobile Check Deposit, which effectively complemented our “Simple Lang, Maasahan” mantra. We are looking forward to an exciting 2020, empowered with the same passion and commitment,” said PSBank President Jose Vicente L. Alde.

The Bank’s total loan portfolio rose by 4.7% to PhP164.11 Billion, driven by the Bank’s consumer loan business. Despite an increase in risk assets, the NPL ratio improved to 3.6% from 4.2% in the previous year from continued improvements in credit quality. Total resources were at PhP224.91 Billion, down 5.4% year-on-year, while total deposits were also lower by 14.0% to PhP172.51 Billion, as the Bank continues to rebalance its funding mix to focus on retail and alternative sources. PSBank was able to raise PhP6.3 Billion in its two-year maiden Peso Fixed Rate Bond offering last July 1, 2019 with an interest rate of 5.6%. Total equity was at PhP34.46 Billion, up by 41.3%. PSBank also completed its PhP8.0 Billion stock rights offer last January 2019. The offer was priced at PhP56.00 per share. The Bank’s Total Capital Adequacy Ratio was at 17.8% while Common Equity Tier 1 Ratio was at 16.8%. Both are well above the Bangko Sentral ng Pilipinas’ minimum required level.

PSBank was given a number of awards and recognitions in 2019, which include the Bangko Sentral ng Pilipinas Pagtugon Award for excellence in customer service — PSBank’s fourth Pagtugon Award since 2015. The Bank likewise received the Outstanding Partner for Digital Innovation recognition from the BSP.

PSBank currently has 250 branches and 557 ATMs strategically located nationwide.


PSBank Bags a Gold and two Silvers at the 55th Anvil Awards

PSBank Bags a Gold and two Silvers at the 55th Anvil Awards

Philippine Savings Bank (PSBank) won big once again as it secured three prestigious recognitions at the recently-concluded 55th Anvil Awards, held at the iconic Manila Hotel. Dubbed as the “Oscars” of the PR industry, the Anvil Awards are presented yearly by the Public Relations Society of the Philippines (PRSP) in recognition of excellent campaigns which impact society.

PSBank took home a Gold Anvil for its long-running financial literacy programs – Good to Know and Be Aware, which have proven to be effective public awareness campaigns in informing and educating its customers, as well as the general public on how financial resources work and how their hard-earned money can be protected from fraudsters. These campaigns are also in strong support of the Bangko Sentral ng Pilipinas’ Financial Consumer Protection (FCP) efforts.

The Bank was also given a Silver Anvil for its “Innovating to Lead” themed 2018 Annual Report, which garnered impressive feedback from its more than 700,000 stakeholders post-distribution, testament to how it successfully transformed and injected an innovation mindset in its culture.

Another Silver Anvil was likewise awarded to the Bank for its popular PaSend and Mobile Check Deposit TV commercials, which not only surpassed a million views in just a few days after release — but also influenced a significant increase in PSBank mobile app enrolments and transactions in the short period following their launch.

These select awards showcase the Bank at its prime, and point to its continued outstanding efforts and leadership initiatives in the industry — which are all underscored by its purposeful mission to be always the best in offering simple and reliable banking services.

For more information on PSBank and its suite of products, services, and offerings, please check out www.psbank.com.ph. You may also visit any of the Bank’s 250 branches nationwide.


PSBank Returns to the PDEx Bourse with its PhP4.65 Billion Series B 3-Year Fixed Rate Bonds

In the photo from left are: First Metro Investment Corporation President Rabboni Francis Arjonillo, Standard Chartered Bank Chief Executive Officer Lynette Ortiz, Metropolitan Bank & Trust Company First Vice President Benigno Tobias, Philippine Savings Bank Senior Vice President and Treasurer Perfecto Ramon Dimayuga, Jr. and Philippine Dealing & Exchange Corp. President and Chief Operating Officer Antonino Nakpil


Philippine Savings Bank (PSBank) returns to the organized secondary fixed income market for the listing of its 3-year PhP4.65 billion fixed rate bonds — the second tranche of PSBank’s PhP40 billion bond program. The bonds were priced at 4.50% per annum, with interests to be paid on a quarterly basis.

This third (3rd) issuance and listing for the year brings the year-to-date total of new listings to PhP60.28 billion, and the total level of tradable corporate debt instruments to PhP1.38 trillion, issued by 52 companies, comprised of 193 securities.

The event was also graced by Philippine Savings Bank Senior Vice President and Marketing Group Head Emmanuel Tuazon, Metropolitan Bank & Trust Company First Vice President Ricardo Pedrosa, First Metro Investment Corporation First Vice President Peter Anthony Bautista, Standard Chartered Bank (SCB) Executive Director, Head of Financial Markets Lourdes Patricia Felipe, SCB Executive Director, Head of Capital Markets Erwein Catoto, SCB Associate Director of Capital Markets Karl See, and SCB Director of Financial Institutions Ana Alba.


PSBank shortens the offer period for its 2nd Tranche Peso Fixed Rate Bond Issuance

PSBank shortens the offer period for its 2nd Tranche Peso Fixed Rate Bond Issuance

Philippine Savings Bank (PSBank) has decided to cut short the offer period for its 2nd tranche Peso Fixed Rate Bonds to 13 January 2020 from 21 January 2020 due to strong demand.

PSBank, the thrift banking arm of the Metrobank Group raised PhP4.65 Billion in Peso Fixed Rate Bonds versus the planned initial offer of PhP3.0 Billion.

The 3-year Peso Fixed Rate Bonds which was priced at 4.5% per annum were almost 2 times oversubscribed. Interest payments will be paid on a quarterly basis.

This second tranche is part of the Bank’s PhP40.0 Billion funding program. Last July 2019, PSBank was able to raise PhP6.3 Billion for its first tranche. Both issuances will give the Bank an opportunity to access long-term funding as it further expands its consumer banking business.

The Bond will be listed in the Philippine Dealing and Exchange Corporation (PDEX) on February 4, 2020.

Parties to this transaction are Standard Chartered Bank as Arranger and Selling Agent. The other selling agents were Metrobank, First Metro Investment Corporation and PSBank. Philippine Dealing and Trust Corp (PDTC) will serve as the registry and paying agent of the issuance. Picazo Buyco Tan Fider and Santos as transaction counsel and Development Bank of the Philippines as Trustee.


PSBank Announces 4.5% P.A. Peso Fixed Rate Bond Offer


 

Makati, Philippines — Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group, is raising PhP3 Billion in Peso Fixed Rate Bonds from January 9 to 21, 2020 — following the Bank’s maiden offering in July 2019.

With a tenor of 3 years, the bond is priced at 4.5% per annum, with option to upsize, with interest payments made every quarter and the full principal paid out at maturity in 2023.

This PSBank Peso Fixed-Rate Bond will require a minimum of PhP500,000 from investors, with increments of PhP100,000 thereafter. The bond will be officially issued and listed on the Philippine Dealing & Exchange Corporation on February 4, 2020.

The Standard Chartered Bank is the sole arranger and the primary selling agent of the bond offer, with PSBank, Metrobank, and First Metro Investment Corporation as other authorized selling agents.

“We firmly believe that this bond issuance comes at a most opportune time — at the beginning of an exciting new year and decade, most especially for individual and institutional investors who are looking at new investment alternatives, says PSBank President Jose Vicente L. Alde.

“As we continue to diversify our funding sources, we remain to be fully committed to upgrading our industry-leading products, services, and offerings for the maximum benefit of our customers,” Mr. Alde adds.

PSBank last year reported a highly successful maiden bond offering in July, which raised PhP6.3 Billion, more than double of the planned PhP3 Billion. In just five days, the total orderbook was four times oversubscribed, which led the Bank to cut the offer period short.

The Bank also made impressive strides as of the 3rd quarter of 2019, as it registered PhP2.2 Billion in net income and PhP232.0 Billion in resources — strong financial results supported by a 9.3% growth in core revenues, composed of interest income and fee-based income.

For more information on the issuance of this bond offer, please call PSBank at (632) 8845-8888, Metrobank at (632) 8528-8207, First Metro Investment Corporation at (632) 8858-7914, or The Standard Chartered Bank at (632) 8886-7888. You may also send an email to [email protected].


PSBank Spreads Holiday Cheer, Gives Annual Support to Partner Organizations

STRONG SUPPORT. Resources for the Blind’s Executive Director Amy Mojica and Resource Development Head Lorinda Ang warmly receives the annual donation from PSBank, turned-over by Senior Vice President and Information Technology Group Head Neil Estrellado, accompanied by People Communications and Events Head Dylan De Mesa, and Corporate Communications Head Marco Sindiong.

Testament to its longstanding mission of being simple and reliable, and more importantly — of being a bank that truly cares, PSBank once again turned over its annual support donation to its partner organizations, intended to benefit the proper formation and education of well-deserving, disabled, and less-fortunate youths.

Very recently, the Bank, represented by its officers, visited the sites of the Chosen Children Foundation (CCF) and Resources for the Blind (RBI), to officially give the donations and to meet the beneficiaries. These visits resulted in meaningful engagements of PSBankers with the recipients, allowing them to spread cheer in this holiday season of joy and sharing.

ALL SMILES. PSBank, represented by its Glee Club members Maui Francisco and Arvy Vergara, together with Corporate Communications Head Marco Sindiong, join the Chosen Children Foundation’s Founder Mrs. Lita Fullerton and some of her village “angels” in the official check donation turnover

Specific to the visit with the Chosen Children Foundation, PSBank’s Glee Club, through their delightful and emotional renditions of Christmas songs, serenaded the village’s children. The members were privileged to also be presented with a special performance by the village’s “angels,” a number which proudly showcased the great talents of the community.

The support that the Bank continually gives to these institutions are underscored by its firm commitment to have a strong, lasting impact on the lives of Filipinos, most especially those in society who are in need — an undertaking that is ingrained in each PSBanker.


Good to Know: Hassle-free ways to spend the Christmas season with loved ones

Good to Know

While Christmas often means sharing and spending time with loved ones, it is also filled with a lot of to-do lists, holiday shopping, and financial responsibilities. Preparing for the season can feel overwhelming at first, especially to those who have no access to mobile or online banking solutions.

Philippine Savings Bank (PSBank) offers a wide range of innovative products and services to help families focus more on the moments that matter. With these, Filipinos can prepare for the holiday rush and make their loved ones feel special — even from afar. Here’s how:

  1. Share love from afar through PaSend
    Filipinos can now share their financial blessings with their families this cold season, whenever and wherever they are in the country. With PSBank PaSend, clients can instantly send cash to their loved ones, even to those who don’t have a PSBank account. This can be withdrawn 24/7 from any PSBank or Metrobank ATM, nationwide.

  2. Settle payables through Mobile Check Deposit
    The Christmas season is also the time when everyone is in a rush. To have a good time during the holidays, paying dues ahead of the holidays is simply a must. Very recently, PSBank introduced its Mobile Check Deposit feature to help users save time, energy, and money by sparing everyone a trip to the bank just to pay for dues. This free-of-charge service allows clients to deposit eligible local peso checks by simply taking a photo through the Bank’s Mobile App.

  3. Easily access funds with Cardless Withdrawal
    PSBank cardholders need not worry in case they leave their ATM cards at home. Through the Cardless Withdrawal feature, all PSBank clients need to do is log-in to their PSBank Online or Mobile account, and with just a few clicks and taps, they can instantly and securely withdraw cash from any PSBank or Metrobank ATM, nationwide.

Through these features, nothing can stop families from fulfilling their transactions and more importantly, from bonding and connecting this festive season.

“The Christmas season is indeed the perfect time for families to come together. PSBank purposefully provides these services and features so they will be able to fully enjoy the holidays with each other,” PSBank Senior Vice President and Marketing Group Head Emmanuel Tuazon said.


“Good to know!” is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


Good To Know: Then and now - PSBank’s innovations for customers through the years

Good To Know

Technology has indeed changed and shaped the local banking landscape, enabling Filipinos to perform their financial transactions anytime, anywhere. Now, consumers have the convenient option of not going physically to the bank and waiting in line for a long time to do simple tasks such as cash withdrawals, money remittances, or even loan applications.

PSBank recognized these dynamic developments, and has released innovative products, platforms, and services over the years – most of which harness the power of digital technology – to give customers the ability to truly focus on the moments that matter to them.

Here are some ways the Bank has redefined modern banking capabilities and enhanced the experience of its customers, enabled through a full suite of future-ready services:

  1. Then: Lining up to deposit or withdraw
    Now: Seamless, on-the-go mobile banking

    In the past, you would have to go physically to a bank to transact. Today, you can manage your finances at any ATM nationwide. PSBank further upgrades your experience with Cardless Withdrawal – now you can withdraw cash at any PSBank ATM without a card. You can also already deposit eligible checks by just taking a photo of them using the PSBank Mobile App.

  2. Then: Going to the branch or an ATM to check account balance
    Now: Simply access PSBank Online or Mobile App to monitor funds

    Before, you would need to search for and line up at the nearest branch or ATM to check your balance. With PSBank Mobile App and Online (Internet Banking), you can easily check how much funds you have with just a few simple taps on your handheld device or clicks on your computer.

  3. Then: Going to a remittance center to send money
    Now: Easily send funds via PaSend

    Before, you need to go to a remittance center to transfer cash to your loved ones, family, and friends. Recently, PSBank launched its PaSend service, which lets you send instant cash using the PSBank Mobile App within minutes. Your recipients can withdraw this at any PSBank or Metrobank ATM, even if they don’t have an account with the Bank.

  4. Then: One week of waiting for feedback on your loan application
    Now: One-day loan approval through PSBank’s Online Loan Application Facility

    Usually, it takes a week or more to secure an approval on a loan, and you need to apply in person to qualify and proceed with it. With PSBank, approval confirmations only take 24 hours. Also, PSBank’s upgraded website has a loan calculator that can accurately compute the monthly amortization so you can effectively optimize your planning.

  5. Then: Settling bills through payment centers
    Now: Easy payments via PSBank’s platforms

    Having different billers meant you had to go to different payment centers to settle your obligations . Today, PSBank offers multiple ways to pay bills – via PSBank Mobile, PSBank Online, in addition to its wide network of ATMs and branches. You can settle your balances for utilities, credit cards, cable and internet, and so much more, 24/7.


“At PSBank, we are truly committed to constantly innovate – to significantly enhance the way our customers do their transactions. Through our mobile banking, online, e-payment, and cardless withdrawal offerings – which are just some of our customer-centric services – Filipinos can now focus on the things that matter to them, most especially, their families,” says Emmanuel Tuazon, Senior Vice President and Head of PSBank’s Marketing Group.

For more information, please visit www.psbank.com.ph. You may also download the upgraded PSBank Mobile App from Google Play Store or the Apple App Store.


“Good to know!” is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


Be Aware: How do you protect yourself from phishing?

Be very cautious of emails that are urging you to share confidential information or that contain alarming messages. Verify suspicious emails by contacting the institution or Bank mentioned in the email or letter to validate if the communication is legitimate. Do not immediately disclose the information being asked from you.
Never go to bank websites by clicking on links included in emails. Directly type the bank’s complete URL in your browser to ensure that you are visiting its correct and secured site. Websites should begin with “https” and your browser should show an icon of a closed lock.
Keep in mind that banks will never ask for confidential information such as passwords, PIN, card details, and personal information through email. Never respond to these requests.
Never share your personal or transactional information including account numbers, passwords, and PIN. Secure your personal documents and information, and avoid sharing them on your social media accounts.

Phishing is relatively hard to defend against, but the right amount of Internet access prudence and security awareness can go a long way in protecting your login credentials and sensitive data from being stolen by fraudsters," PSBank First Vice President and CISO Dan Duplito said.


“Be Aware!” is PSBank's consumer protection campaign that provides clients with the necessary information to protect them and their hard-earned savings against scams.


Good To Know: 5 Reasons Why You Should Try e-Payment

After all the big advances in technology, it’s no surprise that the banking industry has adapted to keep up with progress. Financial institutions have digitized processes and even developed modern, feature-packed apps to make services more accessible to an ever-growing customer base.

PSBank is one of these progressive financial institutions; as an industry leader, it continues to sharpen its focus to promote the utilization of electronic channels. Its efforts are in support of the Bangko Sentral ng Pilipinas’ goal to increase the adoption of digital transactions in the country.

The Bank’s recently-upgraded Mobile App, for instance, is designed for effective, safe, real-time banking – offering a full suite of innovative services with easy-to-navigate enhancements and security features that allow its customers to focus on the moments that truly matter.

Here are five reasons on why you should try out the PSBank Mobile App and its services, and make the switch to e-banking and e-payments today:

  1. It’s quick and easy. With just a few taps and scrolls on your smartphone, you can transfer funds, pay loans and bills, and perform other on-the-go transactions. Payments are always done in real time so your banking needs can be settled within minutes.

  2. It accepts payment for a wide range of services. The PSBank Mobile App can process payments for multiple services, including utilities, telcos, cable and internet, travel, credit cards, insurance, schools, and more. Through the App, users can also request for cash using PayMe, an innovation that allows the payment of dues to other users or the requesting of payment from others.

  3. It’s convenient. You can send money anytime, anywhere. You can send cash to friends and loved ones without ever having to go to a remittance center through PSBank’s PaSend service – now also available in-app. Beneficiaries can secure the funds fast simply by going to any PSBank or Metrobank ATM to withdraw. They don’t even need an account with the Bank!

  4. It’s affordable. Most of the App’s functions are free – and even its PaSend comes at a much lower cost compared to other remittance services. Each transaction is only PhP25, to be shouldered by the sender.

  5. It’s secure. The PSBank Mobile App offers a Touch ID feature so you can access your account through fingerprint recognition. An in-app, one-time password adds a second layer of protection for users.

"Security and ease of use have always been thought to be at odds with each other," shares PSBank First Vice President and Information Security Head Dan Duplito. "But in PSBank, we believe we found a good balance of the two in our PSBank Mobile App, providing accessibilty and ease to our customer's online banking experience while giving them peace of mind that their accounts are secure with us."

The Mobile App is just one of PSBank’s innovations to improve the banking experience of its customers. It also has made cardless withdrawals possible, enabling clients to easily get cash without an ATM card. The thrift bank also introduced “ATM Lock,” a security feature that protects one’s account to prevent fraudsters from making illegal transactions.

For more information on how PSBank’s Mobile App, its focused digital innovations, and flexible e-payment options can make your life easier, visit www.psbank.com.ph.


“Good to know!” is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


PSBank’s Net Income up 20% in Q3

Philippine Savings Bank (PSBank), the thrift-bank arm of the Metrobank Group, continued to make strides as it registered PhP813.0 Million in net income for the third quarter of 2019 alone, a 20.1% increase versus the same period last year. This translated to a year-to-date net income of PhP2.2 Billion, up by 8.4% in the first nine months of 2019 versus 2018.

The Bank’s strong financial results were supported by a 9.3% growth in its core revenues, composed of interest income and fee-based income. Its earnings translated to an annualized return-on-assets of 1.2%.

PSBank’s loans and receivables rose by 6.4% year-on-year to PhP162.1 Billion, from PhP152.4 Billion fueled by its Auto and Mortgage loan offerings. Notwithstanding the growth of its loan portfolio, the Bank was able to consistently manage asset quality with non-performing loans ratio kept low at 2.7%. Its Total Capital Adequacy Ratio was at 17.4% while its Common Equity Tier 1 Ratio (CET1) was at 16.6%. Both are above the minimum required level set by the Bangko Sentral ng Pilipinas (BSP).

On the funding side, low-cost deposits increased by 6.7% year-on-year to PhP56.9 Billion from PhP53.3 Billion, while total deposits went down by 8.4% at PhP181.1 Billion from PhP197.7 Billion the same period last year as the Bank continues to re-balance its funding mix to focus on retail and alternative sources.

“The encouraging results we’ve reaped are underscored by a bank-wide mindset built on purposeful innovations, enhanced operational efficiencies, and firm decisions backed by data analytics and better understanding of our customers. As we enter the homestretch of 2019, we are even more motivated by these positive developments, and continue to be inspired by our achievements and recognitions,” PSBank President Jose Vicente L. Alde said.

Recently, PSBank bagged the highest awards at the 2019 CX Asia Excellence Awards in Singapore – Gold Award for “Best Customer Experience” and “Best Digital Experience.” The Bank also received an “Award of Merit” at the 17th Philippine Quill Awards for its “Be Aware!” and “Good to Know” campaigns which are in support of the BSP’s financial consumer protection initiatives.

PSBank also released the newest version of its PSBank Mobile App. Aside from having a fresh look, the upgraded app is packed with new functionalities and services including PSBank PaSend remittance service and Mobile Check Deposit.

The Bank currently has 250 branches and 559 ATMs nationwide.


PSBank Wins Big at the 2019 CX Asia Awards

PSBank receives the Best CX Award; Ms. Mary Jane Valero, PSBank First Vice President and Head of Customer Experience and Human Resources, together with Mr. Rex Jardinero, PSBank Head of People Development, is joined by lead-judge Mr. Alain Boey, Chief Transformation Officer of Malaysia's Media Prima Berhad.


Marina Bay Sands, Singapore
– Testament to its longstanding mission of being a bank that always puts its customers first, Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group, bagged 5 prestigious trophies at the recently-concluded 5th Customer Experience (CX) Asia Excellence Awards, including the top and final prize of the night – a Gold for the ‘Best Customer Experience’ in Asia Pacific – a feat that officially distinguished it as the most-awarded company for 2019, out of 148 organizations that submitted a total of 245 entries for the inter-regional recognition program.

In giving the most coveted prize to PSBank, the panel of judges says, “Philippine Savings Bank’s commitment to adopt customer experience as a management strategy is very impressive. The number of initiatives, as well as the size of investment and implementation, show very well how committed the Bank is to drive transformation across all aspects of the organization – from developing employees as CX Champions, to digital innovation, and to organizational transformation!” It adds, “The outcomes of these initiatives have been fantastic across all channels with tangible success.”

PSBank secures the Best Digital Experience Award; the PSBank team is joined by another lead-judge — Akira Mitsumasu, Japan Airlines' VP for Global Marketing.


The Bank also won Gold for having the ‘Best Digital Experience,’ among all participating organizations, a solid affirmation of its successful digitization and automation efforts; a Silver for having the ‘Best CX Team,’ an award that it has received for the 2nd consecutive year since 2018; and a Bronze for having the ‘Best Social Media Experience’ – evidence of how it has successfully utilized the social media platform not only as a means to engage, but also to generate business and transform followers into brand ambassadors, all while efficiently managing communication resources.

In addition to these timely and impressive accolades, completing its ‘five-out-of-five’ goal, the Bank also received an honorary mention for its efforts in employee engagement – a discipline very much at the core of the Bank’s business, most especially as it nears its 60th Anniversary in 2020.

Ms. Mary Jane Valero, PSBank First Vice President and Head of Customer Experience and Human Resources, proudly shares, “These awards truly stand for what we consider most important at PSBank – our customers and our own people. Our efforts are dedicated to them, and are underscored by a continuous desire to innovate – a deliberate approach that has become both our way of life and our business strategy. Receiving these awards in the international stage this year is only the beginning of many, many more exciting milestones and developments for PSBank.”

The CX Asia Excellence Awards is an annually-held recognition ceremony that celebrates companies, organizations, and individuals who have ‘exceeded industry standards’ in their respective customer experience efforts, and have exemplified world-class thinking, creativity, and execution across a broad range of customer experience functions. It is PSBank’s 4th year to participate in the awards program since the year 2016.


Now Available: Deposit Checks Via PSBank Mobile App

Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group proudly unveils its Mobile Check Deposit service to the public – just one of the new offerings available in its upgraded mobile app.

The Mobile Check Deposit facility (service) allows PSBank Mobile Banking clients to deposit eligible local peso checks by simply taking a photo through its upgraded mobile app, now at its 4th upgraded version.

This service is free-of-charge and is part of a series of digital initiatives of the Bank, consistent with its commitment to make banking easy, simple, reliable, and secure.

Existing clients who maintain a total deposit relationship balance of at least PhP50,000 will be eligible to use the Mobile Check Deposit service.

Customers will have to access their account via the App, and select “Deposit Check.” Users will be then be presented with the Terms and Conditions, which they will need to agree with prior to using the service. Customers shall indicate the valid target account where the check will deposited to, after which they will be prompted to take and submit a photo of the front and back of the check.

After successful clearing by the Drawee Bank, the funds will be made available for use.  Guidelines and reminders are also provided in-app to guide first-time users.

PSBank’s cut-off times will apply – checks received prior to 3:00 PM will be processed on the same banking day; while those received after, and during weekends or holidays will be processed on the next banking day.

PSBank’s Senior Vice President and Marketing Group Head, Emmanuel Tuazon says “We’re truly very happy to offer this innovation to our customers, as we firmly believe that it affirms their evolving mobile banking needs. With the Mobile Check Deposit service, along with our other products and services, our ever-growing client base will now have the time to focus on the moments that matter.”

PSBank clients are invited to update to Mobile 4.0 to enjoy this new offering.


PSBank Upgrades its Website for a New Customer Experience

Driven by a strong desire to provide an upgraded experience for its customers, the Philippine Savings Bank (PSBank) unveils its upgraded website – fresh with a completely new look and feel, and packed with an expanded suite of easy-to-navigate functionalities.

The redesign-update of the site is part of the bank’s innovation journey, and is reinforced by the Bank’s resolve to be at the forefront of keeping things easy, simple, and reliable.

PSBank customers will now be able to navigate through the site with ease, made possible by a friendly interface that’s viewable on a wide range of screen sizes and browsers. Improved functionality and security systems have likewise been reinforced in the platform, granting an amplified level of usability.

With these new and thoughtful enhancements, the Bank helps its clients to have the time to focus on moments that matter.

Emmanuel Tuazon, Senior Vice President and Head of PSBank’s Marketing Group, says that the bank wants to drive more of these positive banking transformations across all platforms as a concrete way to affirm and address the digital lifestyle preferences and needs of its clientele across its wide network.


PSBank’s Solid 1H 2019 Performance Nets PhP1.4B

Makati, Philippines – Philippine Savings Bank (PSBank), the thrift-banking arm of the Metrobank Group, saw its net income increase by 2.5% to PhP1.4 Billion in the first half of 2019 from PhP1.3 Billion in the same period last year – a nod to a strong performance backed by consistent growth in its consumer lending portfolio and dedicated efforts to boost operational efficiencies.

The Bank’s loans and receivables increased by 6.8% to PhP160.8 Billion from PhP150.5 Billion in 2018. Auto and mortgage loans continued to be the main contributors for growth in consumer lending, while the increase in SME loans reinforced growth in commercial lending. As PSBank saw its lending portfolio grow, the Bank managed to keep non-performing loans (NPL) in check, with its net NPL ratio at 2.8%, better than the previous quarter’s 3.1%.

Total interest income rose by 8.6% to PhP8.6 Billion, from PhP8.0 Billion year-on-year; while other operating income - which includes net service fees and commissions - registered a 16.2% increase to PhP1.7 Billion from PhP1.4 Billion in 2018.

PSBank President Jose Vicente L. Alde said that the bank attributes these successes to strategic initiatives that are focused on excellent customer experience and digitalization.

“The sustainability of our revenues coming from our consumer loans, supported by a bank-wide mindset of increasing productivity via process streamlining and automation, truly helped us generate strong financial results for the first half of 2019. Our customer-centric and technology-driven approach is a blueprint that will help us prepare for the future,” Mr. Alde shared.

PSBank’s total deposits were lower at PhP179.4 Billion from PhP200.1 Billion in the same period last year, as the Bank re-balanced its funding profile to emphasize more on retail deposits and alternative funding sources. Low-cost deposits on the other hand were up by 4.5% year-on-year reaching PhP55.9 Billion from PhP53.5 Billion.

PSBank was also able to raise PhP6.3 Billion in its Peso Fixed Rate Bond offering last July 1, 2019 – the proceeds of which will give PSBank an opportunity to access long-term funding as it further expands its consumer banking business.

The Bank’s Total Capital Adequacy Ratio was at 18.6% while its Common Equity Tier 1 Ratio was at 16.1% - both being above the minimum level set by the Bangko Sentral ng Pilipinas (BSP).

Complementing the Bank’s strong financial results are a number of awards given by the BSP: a Pagtugon award, in acknowledgment of PSBank’s excellence in responding to customer concerns referred by the BSP, an honor which the Bank has received three times prior; an Outstanding Partner in Digital Transformation award, given for its favorable adoption of a tech-driven strategy which improved process efficiencies, optimized operational costs, and redefined customer banking experiences; and finally, special citations for its Prudential Reporting Innovation and Children’s Savings Mobilization.

“With all these favorable results we’ve been able to accomplish in the first half, we are maintaining a positive outlook for the rest of the year, and we look forward to continue building PSBank as an institution of trust, confidence, and resiliency – one committed bank dedicated to improving the lives of our customers,” said Mr. Alde.


PSBank’s Sixth Sense Wins at the 2019 PANAta Awards

PSBank recently won a Bronze “Brand Builder” award for Excellence in Brand Positioning at the 2019 PANAta Awards – the premier industry recognition program of the Philippine Association of National Advertisers (PANA) – for its highly-successful Sixth Sense campaign, which effectively positioned how easy and fast it is to get a home loan with the bank.

The short film-driven campaign, which was launched online and on TV, received an abundance of positive feedback for its creative, humorous, and effective attempt to communicate how clients can overcome the fear of a long waiting time for loan approval, through PSBank’s one-day credit decision capability.

The showcased material, developed in partnership with Seven AD, featured some of the Philippines’ familiar mythical figures, and presented them as “lesser fears” compared to the real nightmare of waiting for a credit decision, which Filipinos encounter during the loan application process - a problem now addressed through PSBank’s service.

PANA, affirming how the campaign showcased the brand strength and distinctive “simple and reliable” personality of PSBank, conferred the distinction in a gala well-attended by leaders, movers, and shakers in the industry.

PSBank’s Senior Vice President and Marketing Group Head Emmanuel Tuazon, together with Seven AD and the Bank’s Marketing and Public Relation Division (in picture) receives the award from PANA’s top officers.

PSBank was also recognized as a finalist in the Internal Communications category for its Innovolution / InnovCup campaign, where Workplace by Facebook was utilized as a primary channel to secure fresh ideas that spark transformative change – reinforcing the value and benefits of strengthening a culture of innovation among its 3,000+ employees.


PSBank Forays into Bonds with PhP6.3 Billion Issue

In the photo are (L-R): First Metro Investment Corporation President Rabonni Francis Arjonillo, Philippine Savings Bank (PSBank) Senior Vice President and Treasurer Perfecto Ramon Z. Dimayuga, Jr., PSBank President Jose Vicente L. Alde, PDS Group President Ma. Theresa B. Ravalo, Philippine Dealing and Exchange Corp. (PDEx) President and Chief Operating Officer (COO) Antonino A. Nakpil, Standard Chartered Bank Chief Executive Officer Lynette Ortiz, and Metropolitan Bank and Trust Company Assistan

24 July 2019, Makati Philippines – Philippine Savings Bank (PSBank) lists its Fixed Rate Bonds Due 2021 with a total issue size of PhP6.3 Billion; approximately twice its initial target of PhP3 Billion.

With a quarterly coupon rate of 5.6% p.a., this issue hikes the year-to-date total of new listings on PDEx to PhP234.14 Billion; and the total tradable corporate debt instruments listed on PDEx to PhP1.23 Trillion, a 17% increase from end 2018.

PDEx President and COO Antonino A. Nakpil stated that: “Over the past nine months, the bank bonds segment has already generated PhP224.72 Billion worth of issues. Because of active market makers, interest has picked up in the secondary market as these instruments may also present as alternative investments within the interbank money market. The market making activity in this segment, outside of the traditional GS environment, is certainly a great feature that PDEx would like to see extended to the rest of the corporate bond market segments. This is a good development and one which PDEx will actively support to further blossom.”

PSBank President Jose Vicente L. Alde remarked: “We express gratitude to all our partners for making our first-ever bond issuance a success. We would also like to thank the investing public for their trust in the PSBank name, which has resulted in this overwhelming market reception. Indeed, it is a testament of confidence in our business initiatives, which we hope will continue to take the bank to a higher level of growth and share of market.”

This issuance is the first tranche of the PSBank’s PhP40 Billion funding program supporting business expansion. This foray into bonds follows PSBank’s two previous Long-Term Negotiable Certificates of Time Deposit (LTNCTD) listings in 2017 and 2018.


BSP Recognizes PSBank for Top-Quality Customer Service Grants the Bank its 4th Pagtugon Award

Pagtugon Award. In photo (L-R) BSP Monetary Board Member V. Bruce Tolentino, PSBank First Vice President and Customer Experience and People Development Group Head Mary Jane Valero, PSBank President Jose Vicente L. Alde, and BSP Governor Dr. Benjamin Diokno.

The Bangko Sentral ng Pilipinas (BSP), at its recently-held 2019 awards ceremony and appreciation event for stakeholders, once again recognized Philippine Savings Bank (PSBank) for its outstanding customer focus and service – granting the thrift-bank arm of the Metrobank Group its 4th Pagtugon award since 2015.

The award underscores the bank’s commitment in responding to, and addressing customers’ concerns referred by the BSP. This accolade also affirms PSBank’s longstanding mission to be at the forefront of excellence in the industry, where customer-centricity guides and fuels all its initiatives, products, services, and strategic innovations.

Outstanding Partner in Digital Transformation Award. In photo (L-R) BSP Monetary Board Member V. Bruce Tolentino, PSBank Senior Vice President Marketing Group Head Emmanuel Tuazon, PSBank President Jose Vicente L. Alde, and BSP Governor Dr. Benjamin Diokno.

In the Thrift Bank category, The BSP also awarded PSBank for being an “Outstanding Partner in Digital Transformation” for its effective adoption of digital strategies, which integrate improvements in processes and procedures, changing and shaping customer journeys with the use of technology.

PSBank was also recognized as a finalist in two other categories. It was considered for the “Special Citation for Prudential Reporting Innovation” for the bank’s participation in the Financial Institution Portal pilot run, and for the “Outstanding Partner for Children’s Savings Mobilization” due to its consistent initiatives to develop the habit of saving among the youth, through the Banking on Your Future (BOYF) Kiddie and Teen Account Program.

PSBank President Jose Vicente Alde, in a special message, said that these awards are testament to the bank’s goal of providing an empowered customer experience for its clients at every encounter, which in turn inspires confidence in the institution.

“At PSBank, our customers always come first. With a deep understanding of their rapidly-evolving needs and agile lifestyles, we work with purpose to ensure that we are there to offer them the best products and personalized services, at every step of the way. This approach forms part of our mission as we continue to break ground in the industry.” Mr. Alde said.


PSBank conferred Philippines Best Employer Brand Award for the 2nd time

Presenting the Best Employer Award to PSBank Vice President and Human Resources Group Head Mark Lord Limson (right) is Philippine National Bank First Vice President and Corporate Treasurer Maria Paz Lim (left), during the 2019 Best Employer Brand Awards held recently at Dusit Thani Hotel in Makati City.

Philippine Savings Bank (PSBank) was recognized anew as a preferred company to work for in the country and was conferred the Philippines Best Employer Brand Award for the second time. PSBank also won the award in 2018.

The award, which was given by the World HRD Congress and Stars of the Industry Group, is in recognition of the Bank’s ability and efforts in attracting talents, talent retention, and developing programs centered on providing employees opportunities for learning, holistic growth and employee empowerment.

“We are truly honored to be recognized once again as the country’s best employer at the prestigious Philippines Best Employer Brand Awards. This serves as a testament to the Bank’s strong commitment to employee empowerment and enrichment. It also inspires us to further develop innovative programs to keep our employees happy and highly engaged,” said PSBank Vice President and Human Resources Group Head Mark Lord Limson.

The Best Employer Brand Award is organized by the Employer Branding Institute, a virtual organization wherein senior leaders in Human Resources (HR) connect with each other in the cyber space to share the best practices in Employer Branding. They recognize the country’s top organizations that contribute to talent management, talent development, and talent innovation. The key criteria used in selecting winners include translating and combining vision with action, integrated with HR strategy, and building line to mesh HR strategy with business and cultivating competencies to enable the organization to be future-ready.


PSBank Raises PhP 6.3 Billion in an Oversubscribed Fixed Rate Bond Offering

Philippine Savings Bank (PSBank), the thrift banking arm of the Metrobank Group, has decided to cut short the offer period for its maiden Peso Fixed Rate Bond issuance to July 5, 2019 from the original July 17, 2019 due to strong demand.

The Bank raised PhP6.3 Billion from the offering versus the planned initial target issue size of PhP3.0 Billion. The 2-year Peso Fixed Rate Bonds was priced at 5.6% per annum with quarterly interest payments. The Bonds will be listed in the Philippine Dealing and Exchange Corporation (PDEX) on July 24, 2019.

“We were overwhelmed by the market reception to our bond offering with strong interest from both institutional accounts and retail investors. In just 5 days, the total orderbook was 4 times oversubscribed allowing us to significantly upsize the transaction to PhP6.3 Billion. This is solid proof of the trust placed in PSBank as an institution as well as the confidence of the market in the various business initiatives we have been undertaking to further the growth of the Bank,” PSBank President Jose Vicente L. Alde said.

This first tranche is part of PSBank’s PhP40 Billion funding program. This shall give the Bank an opportunity to access long-term funding as it expands its consumer banking business. It likewise seeks to diversify the Bank’s funding base.

Parties to the bond offering are: Standard Chartered Bank as Sole Arranger and Selling Agent; Metrobank and First Metro Investment Corporation as other selling agents; Philippine Dealing and Trust Corporation (PDTC) to serve as registry and paying agent of the issuance; Picazo Buyco Tan Fider and Santos as transaction counsel; and Development Bank of the Philippines as Trustee.

For the first quarter of 2019, PSBank posted a double-digit growth of 10.3% year-on-year in net income at PhP680.7 million. Its consumer loan portfolio expanded by 6.8% year-on year to close PhP159.3 billion.


Be Aware: 3 Common Types of Scams You Should Be Aware Of

Philippine banks have been ramping up their digitization efforts to serve their consumers faster and make banking simpler and secured for them. However, this improvement isn’t without risks. As banks innovate and enhances the security features of their products and services, scammers also advance in the technology and methods they employ.

Philippine Savings Bank (PSBank) believes that being aware of the most common scams – how they are done and how to avoid them – can help you to protect yourself from becoming victims.

Through its Be Aware campaign, PSBank shares three common scams you may come across:

Pharming/Phishing

Pharming or Phishing is when scammers fraudulently obtain sensitive information from you through the use of fake websites by “poisoning” your browser’s ability to map a website domain to the legitimate banking site. Scammers do this by installing malware on your computer or device (from visiting their malicious websites or downloading their infected files) that redirects your browser traffic to a fake or phishing site of the hacker.

To protect yourself from this type of scam, avoid clicking on links or downloading attachments from suspicious emails and always check the URLs (website address) carefully. Legitimate online banking pages that protect your login details start with “https://” -- the “s” means site is secure with SSL or TLS encryption. There are also cases where cybercriminals use domains that looks the same as the legitimate site by changing letter(s) or placing special characters. For example, a malicious link points to “http://www.psbankon1ine.com.ph” where the letter “l” is replaced by the similar-looking number “1”.

Vishing

Have you ever received a call asking for sensitive details about your account or asking you to confirm your account information? This is called vishing. In vishing, fraudsters use anonymous mobile or telephone numbers and fabricate “stories” to convince you to provide confidential and financial information.

Avoid becoming a victim of this scam by keeping in mind that banks and government agencies will never ask for your card number, ATM PIN, CVC2 / CVV code, username, and/or password over the phone. Call the the bank’s official customer service hotline to report suspicious calls and text messages. Lastly, do not forget to always verify the identity of people claiming to be your relative or friend as well as unanticipated calls or messages from institutions.

Skimming

ATM Skimming is like identity theft where fraudsters steal the information specifically stored in your ATM card and create a counterfeit copy of your ATM to withdraw your hard-earned money in the bank.

In this type of scam, fraudsters install skimming devices such as a card reader and a tiny camera in the ATM to capture and steal your card data and your PIN code. Portable card-skimming devices the size of a matchbox are also used by fraudsters in restaurants or gas stations to copy your card data and CVC / CVV details.

When using an ATM, always inspect the unit for skimming devices before inserting your ATM card. Always cover your hand when keying in your PIN and do not entertain strangers when doing your ATM transactions.

As an additional layer of security and protection for its clients, PSBank put in place the ATM Lock feature which the clients may activate through either PSBank Mobile or PSBank Online any time. Locked ATM cards may not be used for any ATM, point-of-sale, or online transactions that require the card number. This way, the ATM card becomes useless should it fall into the wrong hands.

Regularly monitor your bank account through the banks’ online and mobile banking facilities. If you notice any unauthorized transactions, immediately report it to your bank customer service hotline or to their nearest branch.

“As security technology improves in banks, fraudsters and hackers will increasingly resort to targeting the customers. But if you practice basic security when conducting online banking or simply know how to keep your personal information private, these simple precautions goes a long way into protecting your bank accounts,” said PSBank First Vice President for Information Security and CISO Dan Duplito.

PSBank’s Be Aware! campaign aims to provide clients with the necessary education that will protect their hard-earned savings against scams. It is also in support of the Bangko Sentral ng Pilipinas’ push for Financial Consumer Protection.


PSBank Offers 5.6% p.a. Peso Fixed Rate Bond

Philippine Savings Bank (PSBank), the thrift banking arm of the Metrobank Group, is raising at least PhP3 Billion in Peso Fixed Rate Bonds from July 1 to 17, 2019. The 2-year bond is priced at 5.6% per annum with interest payments made every quarter and full principal paid out at maturity in 2021.

“We have always been on the lookout for opportunities to diversify our funding sources. Given market developments, we believe that this bond issuance is properly timed to provide potential institutional and individual investors with an alternative investment to lock-in their funds at a high yield and for a relatively shorter tenor. Proceeds from the fund-raising exercise will support PSBank’s initiatives in expanding its consumer business as the bank gears up to provide innovative banking solutions and services,” PSBank President Jose Vicente L. Alde revealed.

The PSBank Peso Fixed-Rate Bond requires a minimum investment of PhP500,000 and in multiples of PhP100,000 thereafter. The bond will be issued and listed on the Philippine Dealing and Exchange Corp. on July 24, 2019. Authorized selling agents are PSBank, Metrobank, and First Metro Investment Corporation. Standard Chartered is the sole arranger and likewise selling agent for this bond issuance.

Even as the banking industry was challenged by a volatile interest rate market in the first quarter of 2019 with rates only observed to be easing by the middle of this year, PSBank managed to post a double-digit growth of 10.3% year-on-year in net income to close the period with PhP680.7 million. Its predominantly consumer loan portfolio expanded to PhP159.3 billion, up 6.8% from the same period last year.

PSBank was recently given an issuer rating of PRS Aaa (corp.) by the Philippine Rating Services Corporation (PhilRatings). A company rated PRS Aaa (Corp.) has a very strong capacity to meet financial commitments relative to that of Philippine corporates. PRS Aaa (corp.) is the highest corporate credit rating assigned on the PRS scale.

This bond issuance follows a highly successful offering last year of Long Term Negotiable Certificates of Deposit, Stocks Rights Offer, and Medium-Term Fixed-Rate Notes which generated PhP5 billion, PhP8 billion, and PhP3 billion in funds respectively. PSBank recently launched an innovative remittance service PaSend which enables its mobile users to send Cash to anyone 24/7 for withdrawal in any PSBank or Metrobank ATM nationwide. This service seeks to tap the unbanked segment of the market, and promote financial inclusion.


PSBank unveils PaSend - an easy, secure, affordable way to send Cash to anyone 24/7

Philippine Savings Bank, the thrift banking arm of the Metrobank Group, unveiled PaSend, a service that allows PSBank depositors to conveniently send instant cash 24/7 to relatives and friends via the PSBank Mobile App, and which can be withdrawn by the intended recipient from any PSBank or Metrobank ATM.

The service is at a minimal cost priced competitively versus other domestic remittance platforms, and does not even require the recipient to have an account with PSBank. As such, this new service will benefit even unbanked Filipinos or those who don’t have deposit accounts and may have the need to mobilize funds in the form of cash.

To avail of the Bank’s PaSend service, customers will have to access their accounts via the PSBank Mobile App and select the “Pa-Send” option. The sender will be prompted to provide the following details: PSBank source account, amount to be sent / remitted, a one-time nominated 4-digit number as PIN for the specific PaSend request (PIN1) and the beneficiary’s full name and mobile number.

After some process of validation, the Bank approves the transaction request and will automatically send to the intended beneficiary’s mobile number a one-time system-generated 6-digit PIN (PIN2) together with the remittance amount specified by the sender. To complete the transaction, the sender will have to convey or advise the one-time self-nominated PIN1 to the beneficiary who will then have to go to a PSBank or Metrobank ATM to get the cash via PaSend / Cardless Withdrawal option. Withdrawal of the funds will automatically generate for the sender appropriate email and/or SMS notifications confirming the completion of the transaction request.

A sender can send amounts in multiples of 100 with minimum set at PhP200 and maximum at PhP5,000 per transaction. No partial withdrawal is allowed, and the recipient must complete the transaction within a specific time period. PaSend transactions are subject to daily and monthly limits on both sender and beneficiary as applicable. PaSend processing fee is minimal and non-refundable. The fee for ATM cash withdrawal is free for PSBank ATMs standard ATM fees apply for those using Metrobank ATMs. All fees are for the account of the sender.

“Around 77% of Filipinos do not have a bank account and while we are one with the industry in efforts to enhance financial inclusion in the country, the PaSend service hopes to address the growing need for a low-cost cash remittance service that will cover even those without an existing deposit account.,” PSBank Senior Vice President and Marketing Head Noel Tuazon said.

PaSend is just one of the various digital initiatives of PSBank consistent with staying true to its brand promise of keeping things “simple and maaasahan”.

PSBank PaSend Frequently Asked Questions


6 Reasons Why it is Wise to Open a Bank Account

The Bangko Sentral ng Pilipinas (BSP) recently released the “State of Financial Inclusion in the Philippines” report which revealed that the number of deposit accounts in the country has increased by 6.8 percent to 57.1 million in 2017 from 53.5 million in 2016.

The report also noted that the BSP’s effort to grow banking offices nationwide resulted in an increased number of consumers becoming part of the formal financial system. This only shows that more and more Filipinos now are inclined to savings.

Philippine Savings Bank (PSBank), the thrift banking arm of the Metrobank Group, through its “Good to Know!” campaign, shares a few benefits of owning a deposit account:

Your money is safe and secure in banks. The obvious benefit of saving money in banks is that it eliminate the temptation of spending it. More importantly, the money you place in a bank account is safe and secure as all Philippine banks are closely monitored, supervised, and regulated by the Bangko Sentral ng Pilipinas.

Your money in the bank is insured. All legitimate Philippine banks are members of the Philippine Deposit Insurance Corporation (PDIC). PDIC is a government agency created to protect depositors in the event a bank fails and can’t refund their customers’ money. If, for any reason, like rare cases where a bank closes, a bank is unable to reimburse its customers, the PDIC steps in, repaying each depositor up to PhP500,000.

You can choose from various types of accounts according to your needs. Banks have many types of savings accounts depending on your need. One can open an account with a passbook, an ATM card, a checkbook or all three in a single account. There are also accounts for kids to help parents teach their children the value of saving at an early age.

Your money earns interests in banks. Everyone knows that the money one keeps at home will remain the same after a few years, while those deposited in banks will grow. Although this may be a given, people seem to always forget this simple fact. Savings accounts in banks earn from 0.10% to 1.56% interest per year. If you place your money in a fixed-term deposit, such as PSBank Time Deposit, you get to enjoy higher interest rates in as fast as 30 days for an initial placement of PhP10,000 only. You could even get higher earnings when you place your money in investment instruments such as Money Market Funds. With PSBank Money Market Fund, you can start investing for a minimum of PhP10,000 and you can grow your funds by adding to your account a minimum of PhP5,000, anytime.

You can access your bank account and monitor your transactions anytime, anywhere. You can still go to your home branch to do your banking transactions, but these days, you can access your account whenever you need to and wherever you are. You may inquire your account balance and view transaction history using the bank’s ATMs here in the Philippines and abroad, or in the comfort of your home or office through their online or mobile banking facilities.

You can conveniently do other transactions anytime, anywhere. Banks offer other services that make life more convenient. These include paying bills, transferring funds, applying for loans online, among other things, using the bank’s electronic channel facilities.

PSBank made the transfer of funds between PSBank and other banks easier via InstaPay and PesoNet, which are available through PSBank Online or the PSBank Mobile app. PESONet and InstaPay, the two payment schemes under the National Retail Payment System (NRPS), allow seamless, secure and reliable electronic fund transfers and payments at a minimal cost


"Good to Know!" is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.


Email 2019-011: New Year, bigger needs? Simple lang yan sa Flexi Personal Loan!

Email 2019-011


Email 2019-010: Start your New Year right!


Finding a diamond in the rough: Tips on purchasing pre-owned homes

A property seeker is always hesitant when it comes to buying second-hand homes. This is because such properties could eventually cost you a fortune in renovations if you are not cautious.  

Spare yourself from possible buyer’s remorse. PSBank, through its “Good to Know” campaign, help you spot a gem among wide choices of pre-owned houses with these tips:

Know where to look.  The best places to find pre-owned real estate properties for sale are banks and local government institutions such as the Home Development Mutual Fund or PAG-IBIG.  Check out their website and you’ll find the best property deals.  There are also property auctions that these institutions organize.  Some properties not normally listed in their websites are being auctioned here.
Schedule a visit or inspection.  Determine the real condition of the house yourself by asking a professional inspector for help.  Check if the basic structure, floor plan and infrastructure remain sturdy and durable. Ensure that there’s electrical and plumbing system installed, rooms are well-proportioned and there are no bad cracks or serious leaks. A great buy would be one with no major fixes and you’ll be able to move in to your new home soon.
Consider the location. The location is just as important as the house itself. If it is located within a good school system, a nearby transportation, market or grocery, then finding a home priced to accommodate the necessary updates could be a good deal.
Verify documents. Check the title and latest property tax receipt. The title will not only tell you how old the property is but it will also let you know if the property had a chain of previous owners.
Check the market value of the property.  To ensure that you will not be paying more than you should, go through the current price trends and get an estimate or seek an expert to help you evaluate the second hand property against similar properties in the area.

Buying an excellent pre-owned property or a second-hand home entails lots of patience and due diligence. However, getting it for a bargain price should be more than enough motivation and be able to convince you that what you purchased is more than what you paid for.  You really just need to know where to look.

PSBank is currently offering significant discount on its already low-priced pre-owned real estate properties for sale.

Buyers looking for quality and affordable pre-owned condominium units, houses and/or lots will enjoy 20% to 25% discount on selected properties when they purchase from December 4, 2018 to March 4, 2019.

Aside from this great deal, you are assured of “clean” pre-owned properties for sale.  This means that each property in PSBank’s list of Real Estate Properties for Sale has a registered title and a tax declaration consolidated under the Bank’s name.  Plus, all properties are free from any legal issues and are already in the possession of the Bank.

To avail of the promo, you simply need to submit a completely filled-out Offer to Buy form and Buyer’s Information Sheet to PSBank Asset Sales Department, at any nearest PSBank branch, or via the Bank’s accredited brokers.  You also have the option to make their purchase in cash or by applying for a PSBank Home Loan with Prime Rebate.

PSBank Home Loan with Prime Rebate offers low interest rates, convenient payment modes, and flexible payment terms.  Applicants will also get a credit decision within five banking days or less via SMS.  Borrowers can also save money by paying early or before the due date or by paying more than their monthly loan amortization.  PSBank Home Loan has the Prime Rebate feature allowing home loan clients to earn rebates in the form of “interest discount” on any advance or excess payments made on the loan. Over time, clients could use the rebates to lower the loan principal, shorten the loan term, or even both.

Check out the list of properties and download the forms here.

For more information on the promo, you may call the following:

  • Properties located in Metro Manila, Rizal, Visayas and Mindanao: (632) 885-8208 local 8990
  • Properties located in North Luzon: (632) 885-8335
  • Properties located in South Luzon: (632) 885-8208 local 8016

"Good to Know!" is PSBank’s public awareness campaign that provides financial education, relevant information, and helpful tips on how to manage, maximize, and protect your hard-earned savings and investments.




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